Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Andrea Carolina González Narváez

Mirabel,QC

Summary

Versatile and motivated tourism and hospitality professional with a degree in Tourism Management and over 5 years of hands-on experience in the industry. Background includes roles as hotel receptionist, hostess, cashier, travel agent, procurement coordinator, and housekeeper. Demonstrates strong skills in guest service, event coordination, inventory and cost control, and administrative support. Highly adaptable, detail-oriented, and committed to delivering excellent service across all areas of hospitality and operations.

Overview

8
8
years of professional experience

Work History

Purchase Manager

TIME OUT /T-O
Mirabel, Quebec
06.2024 - Current
  • Managed supplier relationships to ensure timely delivery of quality products.
  • Analyzed market trends to identify potential cost-saving opportunities.
  • Coordinated with internal departments to align purchasing strategies with operational needs.
  • Developed and maintained purchasing policies to streamline procurement processes.
  • Evaluated supplier performance to maintain high service standards and compliance.
  • Implemented inventory control measures to optimize stock levels and reduce waste.
  • Monitored stock levels and identified purchasing needs.
  • Coordinated communication between departments regarding product availability, delivery dates and related issues.
  • Prepared detailed reports on purchases, including cost analyses.

Catering Manager

MAYA CUISINE MEXICAINE
Mirabel, Quebec
08.2023 - 04.2024
  • Managed catering operations for corporate events and private functions.
  • Trained and supervised kitchen staff to ensure quality service.
  • Oversaw inventory management for food and beverage supplies.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Resolved client inquiries and complaints with professionalism and care.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Managed inventory levels of food supplies required for upcoming catered events.
  • Supervised servers during catered events to ensure high standards of service were met.
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.

Housekeeper

Auberge du Vieux-Port par Gray Collection
Montreal, Quebec
03.2023 - 07.2023
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Collaborated with team members to uphold high standards of hospitality.
  • Utilized cleaning supplies and equipment effectively for various surfaces.
  • Conducted routine inspections to ensure cleanliness and safety standards were met.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Cashier

Cartesiano Hotel
Puebla, Mexico
05.2022 - 10.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Collected payments and provided accurate change.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.

Restaurant Cashier

Rosa Negra Group
Tulum,Quintana Roo, México
12.2020 - 04.2022
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with customers to understand needs and provide excellent service.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.

Sales Manager

Go Travel Mexico
Puebla, Mexico
03.2019 - 11.2020

Promotion at national level of national and international destinations through website and social networks, personalized quotes, design of personalized packages, follow-up of prospects and clients, customer service, making reservations

Mastery of sales by telephone, updating of information on flights, hotels, tours and their respective rates, teamwork, creation of tourist circuits.

  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Front Desk Receptionist

Siesta Fiesta Hotel
Playa del Carmen, Quintana Roo, México
10.2019 - 03.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Management of extranets (Booking, expedia, take off, hotelbeds, getaroom, Groupon, hoteltonight), reconciliations with extranets, follow-up to guests by mail or extranet, telephone attention. Reconciliations of income and collections, as well as the preparation of reports thereof.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Hostess

Sandwich Group
Puebla, México
08.2017 - 12.2017
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Recorded available tables after seating each party using specialized seating software.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Tourism

Benemérita Universidad Autónoma De Puebla
Puebla, México
06-2018

Skills

  • Cash drawer management
  • Basic math skills
  • Cash register systems
  • Customer assistance
  • Cash register operation
  • Customer Service
  • Cash Handling
  • POS Systems
  • Problem-Solving
  • Call Response and Transfer
  • Inventory control
  • Stock auditing
  • Data analysis
  • Customer relationship management
  • Cleaning techniques
  • Customer service

Languages

  • English
  • Spanish
  • French

Languages

English
Professional
Spanish
Native/ Bilingual
French
Elementary

Timeline

Purchase Manager

TIME OUT /T-O
06.2024 - Current

Catering Manager

MAYA CUISINE MEXICAINE
08.2023 - 04.2024

Housekeeper

Auberge du Vieux-Port par Gray Collection
03.2023 - 07.2023

Cashier

Cartesiano Hotel
05.2022 - 10.2022

Restaurant Cashier

Rosa Negra Group
12.2020 - 04.2022

Front Desk Receptionist

Siesta Fiesta Hotel
10.2019 - 03.2020

Sales Manager

Go Travel Mexico
03.2019 - 11.2020

Hostess

Sandwich Group
08.2017 - 12.2017

Tourism

Benemérita Universidad Autónoma De Puebla
Andrea Carolina González Narváez