Laurence Gilbert
Tofino
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ER Admitting Clerk
Tofino General Hospital
12.2024 - Current
- Assisted patients with registration process, ensuring accurate information collection
- Managed electronic health records system, maintaining patient confidentiality and data integrity
- Collaborated with medical staff to facilitate smooth patient admissions and transfers
- Learned hospital protocols and procedures to enhance operational efficiency during high-traffic periods
Sea Kayaking Guide
Tofino Sea Kayaking
04.2022 - 10.2024
- Led guided sea kayaking tours in Clayoquot Sound, ensuring safety and enjoyment for participants.
- Streamlined equipment maintenance processes, improving readiness and prolonging lifespan of gear.
- Facilitated risk assessments for environmental conditions, optimizing route selection for safety.
- Educated guests on local marine wildlife, conservation efforts, and environmental impacts during tours.
Guest Service Representative
Swell Tofino
04.2023 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed guest check-ins and check-outs, ensuring smooth operational flow.
- Assisted in maintaining accurate records of reservations and guest preferences.
- Collaborated with team members to enhance guest experiences and streamline processes.
Sea Kayaking Guide
Cap Aventure
06.2020 - 08.2021
- Led guided sea kayaking tours in Bay of Gaspé, ensuring safety and enjoyment for participants.
- Mentored junior guides on best practices in navigation and paddling techniques, promoting skill development.
- Fostered positive relationships with clients, enhancing customer satisfaction and repeat business.
Education
Minor of Arts And Sciences - Social Work And Psychology
Université De Montréal
Montréal04-2024
College Degree - Human Sciences
Cégep Du Vieux Montréal
Montreal05-2021
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Scheduling appointments
- Healthcare ethics
- Adaptable and flexible
Languages
French
Native or Bilingual
Certification
- Wilderness First Aid 80hr (Coast Wilderness Medical Training) 2022
- Food Safe Level 1
Timeline
ER Admitting Clerk
Tofino General Hospital
12.2024 - Current
Guest Service Representative
Swell Tofino
04.2023 - 08.2023
Sea Kayaking Guide
Tofino Sea Kayaking
04.2022 - 10.2024
Sea Kayaking Guide
Cap Aventure
06.2020 - 08.2021
Minor of Arts And Sciences - Social Work And Psychology
Université De Montréal
College Degree - Human Sciences
Cégep Du Vieux Montréal