Summary
Overview
Work History
Education
Skills
Timeline
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LAUREN YU

Toronto,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

Angfang Teahouse
06.2018 - 06.2019
  • Brewed various types of teas and baked several types of tarts
  • Prepared different types of plates and utensils depending on the type of teas
  • Worked with POS systems to place orders, manage bills and handle complimentary items
  • Cleaned up the hall and kitchen and arranged tea shelves
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Maman Gâteau
02.2017 - 02.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Packaged breads and cookies near closing hour and kept displayer stand neat and clean
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.

Education

B.A. - German Literature And Culture

Ewha Womans University
Seoul, Korea
08.2022

B.A. - Media Communication

Ewha Womans University
Seoul, Korea
08.2022

Skills

  • Warm and Friendly
  • Menu Item Recommendation
  • Conflict and Complaint Resolution
  • Utensil Cleaning
  • Outgoing and Sociable
  • Good Memory

Timeline

Server

Angfang Teahouse
06.2018 - 06.2019

Server

Maman Gâteau
02.2017 - 02.2018

B.A. - German Literature And Culture

Ewha Womans University

B.A. - Media Communication

Ewha Womans University

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LAUREN YU