Lauren Toogood
Banff,AB
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic high standard restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in bar person role.
Overview
4
4
years of professional experience
Work History
Server
Sunshine Village Ski Resort
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Prioritize tasks and balance between managing customer experience and making drinks whilst running food.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Banff Center for the Arts and Creativity
08.2024 - 10.2024
- Engage with guests and be knowledgeable about all availabilities of the restaurant and campus
- Clear and reset tables as service requires
- Sell and be knowledgeable of alcohol, wines and cocktails available. Acted as own bartender for all service needs.
Server
Fairmont Jasper Park Lodge
10.2023 - 07.2024
- Trusted to oversee small events and ensure proper standards and team mangement.
- Connect with guests in a friendly professional manner and ensure quality empathetic experience
- Serve patrons whilst meeting high quality standards of a luxury brand hotel
Busperson
Fairmont Jasper Park Lodge
10.2022 - 10.2023
- Correctly deliver and present food items through being knowledgeable of available menu items
- Perform opening, cleaning, and closing procedures whilst making sure proper set up of side stations while ensuring smooth run of food service
Sales Associate
Custom Framing
08.2020 - 10.2022
- Helped customers find specific products, answered questions and offered product advice
- Worked to form collaborative customer relationships to produce their desired results while meeting sales plans
- Took accurate measurements to calculate size, materials and cost needed for project completion
Education
Bachelor of Science - Computing and Information Systems
Athabasca University
01.2025
Skills
- ProServe Certified
- Cash Handling
- Relationship Selling
- Product Selling
- Exceptional customer service
Timeline
Server
Sunshine Village Ski Resort
10.2024 - Current
Server
Banff Center for the Arts and Creativity
08.2024 - 10.2024
Server
Fairmont Jasper Park Lodge
10.2023 - 07.2024
Busperson
Fairmont Jasper Park Lodge
10.2022 - 10.2023
Sales Associate
Custom Framing
08.2020 - 10.2022
Bachelor of Science - Computing and Information Systems
Athabasca University
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