Rhiana McAlary
Calgary
Summary
Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
JOEY Barlow
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service and proactively assessed guest needs.
- Formed strong relationships with coworkers to aid in team work setting
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Assisted in training new servers, sharing best practices for excellent customer service.
Shift Leader
Clip Clop Riding Lessons
12.2023 - 06.2024
- Mastered time management and organization while ensuring lessons run smoothly and on time.
- Enforced company protocols and policies to ensure safety and integrity of Clip Clop and it's riders.
- Enhanced rider safety by implementing and enforcing strict safety protocols during lessons.
- Managed stable operations efficiently, ensuring proper care for horses while maintaining clean work environment.
- Conducted regular equipment inspections to ensure safety of both riders and horses during lessons.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their well being.
- Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
Sales Associate/Cashier
Sport Chek
10.2019 - 02.2023
- Provided positive first impressions to customers and answered customer questions.
- Responsible for answering phones and transferring calls to appropriate departments.
- Successfully promoted rewards system, collected donations and informed customers on sales.
- Efficiently located, handled, and organized stock to ensure store organization.
- Extensive knowledge of POS, cash handling, and stock locating tools.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Senior Staff Member/Day Camp Leader
Butterfield Acres Petting Farm
04.2019 - 09.2019
- Responsible for ensuring well being of animals, children, and general public while teaching about farm.
- Responsible for planning day camp activities such as pony rides, milking goats and making ice cream.
- Responsible for greeting and interacting with public while managing any and all questions and concerns.
- Responsible for mentoring and training junior staff.
- Required attentiveness and quick thinking to solve problems.
- Required memorization and various knowledge of farm animals and farming lifestyle.
- Required friendliness and enthusiasm towards public.
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB06.2023
High School Diploma -
Robert Thirsk High School
Calgary, AB06.2019
Skills
- Cash Handling
- Phone Etiquette
- Customer Service
- POS System Operations
- Verbal and Written Communication
- Positive and Friendly Attitude
- Cleaning and Sanitizing
- Complaint Handling
- Process Transactions
- ProServe Certified
Timeline
Shift Leader
Clip Clop Riding Lessons
12.2023 - 06.2024
Server
JOEY Barlow
11.2022 - Current
Sales Associate/Cashier
Sport Chek
10.2019 - 02.2023
Senior Staff Member/Day Camp Leader
Butterfield Acres Petting Farm
04.2019 - 09.2019
Bachelor of Arts - Sociology
Mount Royal University
High School Diploma -
Robert Thirsk High School
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