Summary
Overview
Work History
Education
Skills
Languages
Arts and crafts, Dance (hula hooping), Animal enthusiast.
Timeline
Generic

Lauren Tellier

Edmonton,AB

Summary

Driven professional with a proven track record at National Tire Distributors, excelling in customer service and problem-solving. Skilled in active listening and critical thinking, I enhanced customer loyalty and streamlined shipping processes. Expertise in client relations and staff training led to significant improvements in service delivery and team efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

National Tire Distributors
06.2015 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Shipping Coordinator

Trail Tire Distributors
05.2012 - 06.2015
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.

Education

High School Diploma -

Ross Sheppard High School
Edmonton, AB
06.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Client Relations
  • Follow-up skills
  • Staff Training

Languages

English

Arts and crafts, Dance (hula hooping), Animal enthusiast.

I enjoy painting, drawing, and grabbing anything I can get my hands on of trees, plants, flowers, insects, bones and rocks. I go

through a delicate drying and preserving process, so I can make beautiful ornaments and decorations into glass jars and bouquets, etc. Over the years i've tried a variety of different crafts that have helped me excel in my artistic abilities. I make gifts for my loved ones and take pleasure in doing decorations for parties and weddings. I started off my journey into dance when I was in high school and joined an All-star cheer team. Settling into adulthood I realized how much I love dancing through flow arts, such as poi and hula-hooping. I've performed at a few festivals and love to dance collectively with my friends. I love animals and have always devoted my energy into loving and rescuing the ones in need. 

Timeline

Customer Service Representative

National Tire Distributors
06.2015 - 03.2024

Shipping Coordinator

Trail Tire Distributors
05.2012 - 06.2015

High School Diploma -

Ross Sheppard High School
Lauren Tellier