Chris Cameron
Mississauga,ON
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Tire Distributors
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Credit Coordinator
National Tire Distributors
02.2016 - 07.2022
- Validated and investigated account discrepancies by working with customers and internal departments.
- Tracked and monitored outstanding accounts.
- Assisted with new customer approval process.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Negotiated payment plans and loan terms with delinquent customers.
National Accounts Administrator
National Tire Distributors
09.2015 - 02.2016
- Processed roughly 400 National Accounts invoices per day resulting in timely billing of customer.
- Reviewed completed work each day to ensure accurate information, avoiding billing errors and time spent reversing.
- Volunteered for and tackled new assignments and tasks.
Education
Advanced Diploma - Business Administration - Accounting: Accounting
Fanshawe College
London, ON04.2012
Skills
- Account Management
- Professional Telephone Demeanor
- Customer Relations; Active Listening
- Time Management
- Order Processing
- Conflict Resolution
- Business Development Understanding
- Microsoft Excel
Timeline
Customer Service Representative
National Tire Distributors
07.2022 - Current
Credit Coordinator
National Tire Distributors
02.2016 - 07.2022
National Accounts Administrator
National Tire Distributors
09.2015 - 02.2016
Advanced Diploma - Business Administration - Accounting: Accounting
Fanshawe College
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