Lauren Newman
Duncan,British Columbia
Summary
Adept at fostering guest satisfaction, I excelled in multitasking and customer service at Union Station Pub and Eatery, enhancing dining experiences through prompt service and a professional demeanor. My expertise in cash handling and commitment to cleanliness standards significantly contributed to a positive, efficient work environment. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Brixton Pub
01.2015 - 02.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Union Station Pup and Eatery
01.2014 - 02.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Flight Attendant
Central Mountain Air
05.2015 - 02.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
Bar Mixology
Southern Alberta Institute of Technology
Calgary, AB2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Memory retention
- Safe Food Handling
- Cleanliness standards
Timeline
Flight Attendant
Central Mountain Air
05.2015 - 02.2019
Server
Brixton Pub
01.2015 - 02.2020
Server
Union Station Pup and Eatery
01.2014 - 02.2016
Bar Mixology
Southern Alberta Institute of Technology
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