Chess
Kulpreet Sandhu
Business Owner
3121 Golab Pl, Duncan,BRITISH COLUMBIA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant Owner
Noodlebox
6 2023 - Current
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Analyzed sales data to identify trends for informed decision-making related to operational changes.
Store Manager
Shell Gas Station
08.2021 - 05.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Store Manager
Husky gas station
10.2019 - 03.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Customer Service Representative
Shell gas station
09.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Computer Science - Information Technology
Lala Lajpat Rai Institute of Engineering And Tech
Moga, Punjab, India 04.2008 - 04.2012
Web And Mobile Application - Web Development
North Island College
Courtenay, British Columbia, Canada 09.2017 - 04.2019
Skills
Administrative Oversight
Sales Leadership
Budget Administration
Customer Relations
Human Resource Management
Quality Management Systems
Business Development
Marketing
Interests
Reading books
Timeline
Store Manager
Shell Gas Station
08.2021 - 05.2023
Assistant Store Manager
Husky gas station
10.2019 - 03.2021
Customer Service Representative
Shell gas station
09.2017 - 10.2019
Web And Mobile Application - Web Development
North Island College
09.2017 - 04.2019
Computer Science - Information Technology
Lala Lajpat Rai Institute of Engineering And Tech
04.2008 - 04.2012
Restaurant Owner
Noodlebox
6 2023 - Current
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