Lauren MacDonald
Dominion,NS
Summary
Dependable and reliable student with a valid class 5 license and reliable vehicle looking to seek and maintain a part-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Continuing Care Assistant
Macgillivray Guest Home
04.2023 - Current
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Continuing care assistant
Harbourstone
12.2020 - 06.2021
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Established special connections with patients through empathy and relationship-building techniques
Sales Representative
Concentrix
04.2017 - 06.2019
- Worked with management teams to develop annual sales plans, goals and targets
- Negotiated contracts and prices with clients to exceed sales goals
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
- Built and established strong relationships with customers, enabling long-term partnerships
- Monitored competitor trends and market shifts to maintain company relevance.
Sales Representative
Servi com
03.2016 - 04.2017
- Advised clients regarding accounts, pricing schedules and financing options
- Adapted to and remained flexible in changing, fast-paced work environment
- Handled client deposits and transactions and updated billing information in company databases
- Stayed current on customer trends and requirements
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Used knowledge of company products and services to recommend solutions to customers.
Overnight shelf stocker
Wal Mart
10.2015 - 03.2016
- Scanned carton labels and shelf stickers to reconcile items on hand with inventory records
- Built product displays to attract attention to sale and promotional items
- Merchandised aisles with promotional signage and manufacturer coupons
- Sorted pallets and containers and transported items to sales floor for stocking
- Cleaned display cases, shelves and aisles
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
Practical Nursing Nursing Candidate -
NOVA SCOTIA COMMUNITY COLLEGE
Sydney, NS05.2024
Certification CCA -
ISLAND CAREER ACADEMY
Sydney, NS04.2021
Nova Scotia Community College
Academic And Career Connections
Sydney, NS06.2020
High School Diploma -
RIVERVIEW RURAL HIGH SCHOOL
Coxheath, NS06.2014
Skills
- Customer Service
- Customer Inquiry and Response
- Outbound Calling
- Conflict Resolution Techniques
- Adaptability and Dependability
- Needs Determination
- Direct Patient Care
- Personal Hygiene Assistance
- Feeding Assistance
- Emotional and Social Support
- Dementia and Alzheimer's Knowledge
Certification
- Academic And Career Connections -
- Foundational Training in Learning Essential Approaches to Palliative Care "LEAP"
- Dementia: Understanding the Journey
- FoodSafe: Level 1 Training Program
- W.H.M.I.S/ OH&S
- OMNICELL COLOR TOUCH - Scheduled Medications
- OMNICELL - Patient Care in a Profiled Enviromentr
- Nova Scotia Health Color Touch- Safety Stock
- Nova Scotia Health - Anywhere RN
- Nova Scotia Health - Allergy Alerts
References
References available upon request
Timeline
Continuing Care Assistant
Macgillivray Guest Home
04.2023 - Current
Continuing care assistant
Harbourstone
12.2020 - 06.2021
Sales Representative
Concentrix
04.2017 - 06.2019
Sales Representative
Servi com
03.2016 - 04.2017
Overnight shelf stocker
Wal Mart
10.2015 - 03.2016
Practical Nursing Nursing Candidate -
NOVA SCOTIA COMMUNITY COLLEGE
Certification CCA -
ISLAND CAREER ACADEMY
Nova Scotia Community College
Academic And Career Connections
High School Diploma -
RIVERVIEW RURAL HIGH SCHOOL
- Academic And Career Connections -
- Foundational Training in Learning Essential Approaches to Palliative Care "LEAP"
- Dementia: Understanding the Journey
- FoodSafe: Level 1 Training Program
- W.H.M.I.S/ OH&S
- OMNICELL COLOR TOUCH - Scheduled Medications
- OMNICELL - Patient Care in a Profiled Enviromentr
- Nova Scotia Health Color Touch- Safety Stock
- Nova Scotia Health - Anywhere RN
- Nova Scotia Health - Allergy Alerts
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