Samantha James
Dartmouth,NS
Summary
Driven professional with a diverse background, including compassionate caregiving at Northwood Homecare and exceptional customer service in the travel industry. Expert in privacy and itinerary planning, I've enhanced patient and client experiences by leveraging both empathy and technical skills.
Overview
17
17
years of professional experience
Work History
Continuing Care Assistant
Northwood Homecare
11.2011 - Current
- Assisted in daily living activities for improved quality of life.
- Maintained a clean and organized environment to support infection control measures.
- Enhanced patient comfort by providing attentive and compassionate.
- collaborative scheduling
Signal Operator
Canadian Armed Forces
08.2010 - 04.2011
- Provide reliable wired and wireless communications
Travel Agent
HRG
08.2007 - 07.2010
- Arranged travel accommodations for groups, couples, executives, and special needs clients..
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
- Helped customers with passport and visa applications.
Education
Continuing Care Assistant Program
Nova Scotia Community College
Dartmouth, NS04.2011
Travel And Tourism
Compu College
Halifax06.2007
Skills
- Compassionate Caregiving
- Direct Patient Care
- Privacy and confidentiality
- Itinerary Planning
- Travel industry expertise
- Customer Service
Languages
English
Timeline
Continuing Care Assistant
Northwood Homecare
11.2011 - Current
Signal Operator
Canadian Armed Forces
08.2010 - 04.2011
Travel Agent
HRG
08.2007 - 07.2010
Continuing Care Assistant Program
Nova Scotia Community College
Travel And Tourism
Compu College
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