Regine Calalo
Regina,SK
Summary
Dynamic and compassionate professional with extensive experience in healthcare and customer service roles, notably at Trinity Manor @ Westerra. Excelled in dementia care, vital signs monitoring, and enhancing patient quality of life. Proven track record in improving clinic efficiency and customer satisfaction, leveraging strong communication skills and medical office administration expertise.
Overview
10
10
years of professional experience
Work History
Continuing Care Assistant
Trinity Manor @ Westerra
08.2021 - Current
- Assisted in daily living activities for improved quality of life.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Maintained a clean and organized environment to support infection control measures.
- Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction.
- Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
- Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
- Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
Clinic Assistant
Allan Blair Cancer Centre
03.2024 - 09.2024
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
Assistant Deli Manager
Longos,
08.2015 - 06.2021
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
Education
Bachelor Of Science In Nursing - Midwifery And Nursing
Naga College Foundation
Naga City Philippines Personal Support Worker -
Metrocare Health Academy
Toronto, ON08.2017
Skills
- Data entry
- Communication
- Safety precaution
- Customer service
- Dementia care
- Vital signs monitoring
- Compassionate caregiving
- Mobility support
- Medication administration
- First aid and CPR
- Food safety
Languages
English
Full Professional
Timeline
Clinic Assistant
Allan Blair Cancer Centre
03.2024 - 09.2024
Continuing Care Assistant
Trinity Manor @ Westerra
08.2021 - Current
Assistant Deli Manager
Longos,
08.2015 - 06.2021
Bachelor Of Science In Nursing - Midwifery And Nursing
Naga College Foundation
Personal Support Worker -
Metrocare Health Academy
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