Laura Stevens

•Coordinate Auditing program to ensure all IAED performance standards are met or exceeded.
•Cultivate an environment of open communication, serving as an approachable resource for staff to ask questions and voice concerns while fostering trust and collaboration.
•Conducting routine and focused quality audits, proactively identifying areas for improvement and implementing solutions.
•Provide effective coaching and support to Communication Officers and Training officers to enhance their skills and boost overall team performance.
•Propose and participate in quality improvement measures that lead to increased efficiency and service excellence.
•Support the EHS Medical Communication Centre ACE Re-Certification processes, contributing to the organization's successful accreditation status.
•Participate in quality, risk, safety and research initiatives, promoting a culture of continuous improvement.
•Collaborate with EMC Leadership and MCC staff to disseminate performance information through various mediums, improving transparency and informed decision-making.
•Act as a key resource to the MCC Quality & Education Manager and Supervisor, supporting all aspects of quality and training initiatives.

•Dual role of Emergency Medical Dispatch Quality
(EMD-Q) and Emergency Fire Dispatch Quality
(EFD-Q) with the International Academy of Emergency Dispatch (IAED)Significant experience in both Quality Assurance Roles.
•Strong knowledge of PDC Medical and Fire Protocols, ProQA Software and AQUA case review software.
•Working with various types of 911 communication systems, centers and emergency response procedures.
•Reviewing and analyzing Agency specific Policies and guidelines and implementing them into case review audits.
•Proficiently communicate both verbally and written to provide effective feedback delivery and collaboration.
•Self-motivated with the ability to manage remote working environments efficiently.
•Demonstrate organizational skills to meet deadlines and handle multiple tasks simultaneously.

•Promptly answered to 911 Medical Emergency calls, providing critical support and calm assurances during high pressure situations.
•Triaged patients while following IAED Performance standards to ensure patient's received appropriate care and resources in a timely manner.
•Coordinated and scheduled local and long-distance ambulance transfers across the province, facilitating patient journeys to and from various healthcare facilities.
•Collaborated closely with fellow dispatchers, supervisors and allied emergency services, fostering effective communication and teamwork to enhance emergency response efficiency.

•Administered pre-hospital emergency care to patients, utilizing advanced methods such as oxygen therapy, CPR, spinal immobilization, bandaging, and splinting to stabilize patients in critical conditions.
•Established and maintained IVs, applied adjunct equipment for ventilating and circulation complications, administered medications, and provided comprehensive emergency interventions.

•Safely transported patients via ambulance to hospitals and other medical facilities, ensuring continuous monitoring and care during transport.
•Accurately documented the nature of injuries and illnesses, along with treatments provided, maintaining detailed patient care records for continuity and legal purposes.
•Maintained active licensure through the Nova Scotia Regulatory of Paramedicine by completing all necessary education and training, stay up-to-date with the latest emergency medical protocols and best practices.

•Provided personalized consultations, effectively communicating with clients to determine their desired styles.
•Executed many different services such as cutting, coloring and styling while staying current with the latest trends.
•Expanded services by providing a mobile services for clients, increasing accessibility to clients.
•Managing financial operations, including handling cash transactions, processing payments, and maintaining accurate records of sales, profits and receipts.
•Managed operational expenses, taxes and bookkeeping.
•Managed inventory of products needed for services and retail.
•Implemented marketing strategies, utilizing social media and referrals to boost bookings.
•Maintained salon and personal licenses through the Nova Scotia Cosmetology Association, completing all necessary education and training.
•Maintained strong client relationships, resulting in high rates of repeat business and referrals.