Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dawn Gordon

Porters Lake,NS

Summary

Optometry professional with comprehensive experience in patient care and clinical support. Proven ability to ensure smooth operations in fast-paced environment while maintaining high level of accuracy in patient records. Valued team collaborator focused on delivering exceptional patient experiences and adapting to changing needs.

Overview

11
11
years of professional experience

Work History

Optometrist Assistant

Vogue Optical
09.2018 - Current
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Strengthened relationships with returning patients through personalized attention to individual needs during visits.
  • Ensured quality patient care by assisting optometrist with pre-testing, and diagnostic testing.
  • Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Home Health Caregiver

Always Home Homecare
03.2014 - 09.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.

Education

GED -

Cole Harbour HIgh
Dartmouth, NS
06-1987

Skills

  • Administrative support
  • Health insurance verification

Languages

English

Timeline

Optometrist Assistant

Vogue Optical
09.2018 - Current

Home Health Caregiver

Always Home Homecare
03.2014 - 09.2018

GED -

Cole Harbour HIgh

Similar Profiles

CREATE PROFILE
Dawn Gordon