Laura Gross
DeBolt,AB
Summary
Highly motivated professional with a history of meeting company needs with consistent and organized practices. Background in marketing, office administration, and customer service. Offers excellent computer skills, ability to handle challenging work, and great time management skills. Able to work effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Manager
Magic Breeze Kombucha
DeBolt, Alberta
03.2024 - Current
- Established procedures to ensure efficient workflow throughout the organization.
- Ensured compliance with all company policies, regulations, and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed promotional materials for marketing campaigns and social media to increase sales.
- Managed the daily operations of all assigned social media accounts.
Store Associate
DeBolt General Store
DeBolt, Alberta
10.2022 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Reconciled daily sales transactions against cash register totals.
- Performed daily opening and closing procedures for store operation.
- Coached, mentored and trained team members in order to improve their job performance.
Office Administrator
Suncrest Signs
DeBolt, Alberta
03.2021 - 04.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Organized and maintained filing systems, including electronic databases and records to ensure effectiveness and efficiency.
- Generated reports, processed invoices, and tracked expenses using QuickBooks.
- Created new vendor accounts and maintained existing ones within the accounting software program.
- Ensured timely collection of outstanding balances from customers.
Receptionist
SuperTint
Grande Prairie, Alberta
02.2018 - 03.2021
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Handled phone calls from customers requesting information about products or services offered by the company.
- Managed inventory levels through accurate record keeping of incoming shipments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
Certificate - Business Administration
Northwestern Polytechnic
Grande Prairie, AB04-2018
High School Diploma -
Ridgevalley School
Crooked Creek, AB05-2017
Skills
- Customer Service Skills
- Organizational Skills
- Attention to Detail
- Proficient in Quickbooks Desktop/ Online
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
References
- Christian Hirscher, Owner of Magic Breeze Kombucha
info@magicbreezekombucha.com, 780-228-5916
- Don Weibe, Owner of Suncrest Signs
design@suncrestsigns.com, 780-957-3749
- Tara Kitt, Co-worker at DeBolt General Store
780-512-3134
Timeline
Manager
Magic Breeze Kombucha
03.2024 - Current
Store Associate
DeBolt General Store
10.2022 - Current
Office Administrator
Suncrest Signs
03.2021 - 04.2022
Receptionist
SuperTint
02.2018 - 03.2021
Certificate - Business Administration
Northwestern Polytechnic
High School Diploma -
Ridgevalley School
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