Chelsea McDonald
DeBolt,AB
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Seasoned professional with expertise in handling client communications. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
15
15
years of professional experience
Work History
Administrative Support, Agricultural Services
M.D of Greenview
Valleyview, Alberta
05.2022 - Current
- Responsible for rental equipment including bookings, rental agreements, billing, cash receipting, tracking, and updating all spreadsheets. Also receipting and entering all information from two satellite locations - Crooked Creek and Grovedale.
- Act as Recording Secretary for all regular Agricultural Service Board Meetings. Prepare agendas and minutes for distribution, organize and coordinate meetings.
- Maintain office supply room and order office supplies as required and inventory control.
- Responsible for documentation related to Harvest Incentive Program participants and the verification process.
- Responsible for updating Veterinary Services Inc. client spreadsheet, issuing VSI producer cards, and working closely with VSI Services Manager.
- Coordinates mail run to the Administration Office and distributes mail received.
- Data entry, filing of documents, and uploading documents.
- Provide administrative support to the Agricultural Services Department.
- Draft correspondence as required.
- Obtaining work orders and submitting proper paperwork.
- Preparing and coding invoices for signature by Manager then submitting for payment.
- Tracking and logging all expenditures.
- Develop and maintain positive working relationships and act as liaison with outside clients and agencies.
Animal Control Officer /Second in Command
Commissionaires/Fraser Valley Regional District
Chilliwack, BC
02.2021 - 10.2021
- Attending all requests for service dispatched by the Bylaw Service Coordinators.
- Investigate alleged Bylaw contraventions
- Gather evidence to support Bylaw infractions and maintain supporting documentation
- Maintain accurate records and notes in Tempest Software in a manner suitable for court processes
- Serve legal documents
- Issued fines for any contravention of the Animal Control Bylaw
- Apprehend and transport aggressive and non aggressive dogs
- Examine apprehended dogs for medical concerns and identification
- Managing disease control including the isolation of ill animals, recommendations for treatment, cleaning and preventative measures
- Provide information on bylaws and procedures
- Assign dog licenses to dog owners
- Work and liaise with the RCMP and other agencies as required
- Document and report any instances of animal cruelty witnessed while carrying out animal control duties to the BC SPCA
- Maintain energy and enthusiasm in fast-paced environment.
- Acting Site Supervisor two days per week (Second-in-Command)
- While working as the Second-In-Command I was the point of contact for all Animal Control Officers, Administration staff and Kennel staff. Dealt with staff concerns, complaints, assisted and provided support to Animal Control Officers, dealt with complaints from the public who were looking to speak to a Supervisor, cancelled fines/tickets
Receptionist
Coastal Rivers Pet Hospital
Abbotsford, BC
12.2015 - 01.2021
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and exotics.
- Entered data from pet records and office visits into computer system using Cornerstone.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Completed and filed financial documentation for accounting purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed financial documentations such as expense reports and invoices.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Veterinary Assistant
Abbotsford Valley Animal Emergency Clinic
Abbotsford, BC
10.2014 - 12.2015
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinary surgeon in surgeries and procedures across variety of domestic animals.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Administered subcutaneous, intramuscular and oral medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Followed all pet care instructions, including dietary needs and medication regimens.
Veterinary Assistant
BCSPCA
Vancouver, BC
02.2008 - 01.2014
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Prepared weekly vaccine reminders
- End of day cash out
- Worked as the Night Emergency Officer attending to calls between Squamish and Hope
- Dispatched emergency calls
- Picked up and transferred injured animals - domestic and wild
- Assisted Police and Fire on calls involving animals including Cruelty
- Typed reports for Management and other Officers
- Entered calls into the SPCA computer systems for Constables to review, including animals bylaw complaints
- Assessed shelter dogs to see if they were adoptable
Laboratory Animal Technician
BC Cancer Research
Vancouver, BC
01.2006 - 01.2008
- Set up, maintained and verified sterility of lab equipment and tools.
- General animal husbandry and care
- Facility upkeep
- Maintained inventory count, tracked usage and documented variances.
Education
Bookkeeping Specialty
Langara College
Vancouver, BC2014
Diploma - Veterinary Office Assistant
Granville Business College
Vancouver, BC2003
High School Diploma -
École Secondaire Hugh McRoberts Secondary School
Richmond, BC06.2002
Skills
- Composure under high pressure
- Verbal and written communication
- File and records management
- Professional demeanor
- Customer service
- Organization skills
- Documentation and reporting
- Telephone skills
Accomplishments
- 2022 First Aid, CPR, AED
- 2022 FOIP Certificate
- 2022 WHIMIS
- 2022 Fire Extinguisher Training
- 2021 Bylaw Enforcement Training Certificate
- 2019 Certified Emergency First Aid and CPR/AED Level C
- 2011 Standard First Aid and CPR C
- 2011 Language Proficiency Index score of 5
- Typing speed of 55 WPM
- 2008 Certified Dog Assessor with the BCSPCA
- 2007 Canadian Association for Laboratory Animal Science ARLAT 1st Fascicle
- 2006 Certified Emergency Medical Responder
- 2006 Serving it Right Certificate
Timeline
Administrative Support, Agricultural Services
M.D of Greenview
05.2022 - Current
Animal Control Officer /Second in Command
Commissionaires/Fraser Valley Regional District
02.2021 - 10.2021
Receptionist
Coastal Rivers Pet Hospital
12.2015 - 01.2021
Veterinary Assistant
Abbotsford Valley Animal Emergency Clinic
10.2014 - 12.2015
Veterinary Assistant
BCSPCA
02.2008 - 01.2014
Laboratory Animal Technician
BC Cancer Research
01.2006 - 01.2008
Bookkeeping Specialty
Langara College
Diploma - Veterinary Office Assistant
Granville Business College
High School Diploma -
École Secondaire Hugh McRoberts Secondary School