Laura Darbon
Arnprior,ON
Summary
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
11
11
years of professional experience
Work History
Lead Coordinator, Event Management
UOttawa Office Of CPD
10.2023 - Current
- Plan and design events that engage a variety of participants, raise awareness in the community, and strengthen relationships with the medical community and partners.
- Manage event logistics and operations while following University guidelines.
- Utilize internal databases to prepare and distribute guest lists, electronic invitations and registration processes. Maximizing stakeholder awareness and participation.
- Monitor and control event expenditures to meet budgets.
- Design and implement efforts to publicize events and promote sponsorships.
Senior Personal Banker
TD Bank
05.2021 - 10.2023
- Met with clients to discuss assets, expenses, and long-term and short-term goals to provide personalized financial advice.
- Worked closely with senior management team and personal banking colleagues to strategize advice techniques to increase branch production and improve customer experiences.
- Built long-term, loyal customer relations by providing exceptional service and going above and beyond their initial needs.
Personal Banking Associate
TD Bank
04.2019 - 05.2021
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions, assisted with budgeting and identified most appropriate banking products.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Event Coordinator
Face 2 Face Events Management
05.2018 - 04.2019
- Coordinated administrative logistics of events planning, event registration, and event promotions.
- Created detailed timelines and budgets for events to meet all deadlines.
- Liaised with clients, sponsors, and participants to understand their needs and maintain effective communication throughout the event planning process.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Worked onsite at events, handling any issues or emergencies that arise, finding quick, effective solutions.
Customer Service Representative
TD Bank
03.2014 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Public Relations Coordinator - Summer Student
Renfrew County Paramedic Services
05.2017 - 09.2017
- Planned and organized seminars, meetings and retreats.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Created messages, position statements and other corporate communications based on company's objectives.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
Education
Bachelor Of Communication And Media Studies -
Carleton University
05.2018
Skills
- Communications Expertise
- Client Rapport-Building
- Management Collaboration
- Microsoft Office Suite
- Budgeting Assistance
- Organizational Skills
- Staff Development
- Problem Solver
- Project Management
- Meeting facilitation
- Relationship building
Accomplishments
- Earned TD Legends Award in 2021 for exceptional customer service and sales results.
- Added, renewed and grew sponsorship's for various events.
Languages
English
Native or Bilingual
Timeline
Lead Coordinator, Event Management
UOttawa Office Of CPD
10.2023 - Current
Senior Personal Banker
TD Bank
05.2021 - 10.2023
Personal Banking Associate
TD Bank
04.2019 - 05.2021
Event Coordinator
Face 2 Face Events Management
05.2018 - 04.2019
Public Relations Coordinator - Summer Student
Renfrew County Paramedic Services
05.2017 - 09.2017
Customer Service Representative
TD Bank
03.2014 - 05.2018
Bachelor Of Communication And Media Studies -
Carleton University
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