Summary
Overview
Work History
Education
Skills
Timeline
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Laura Darbon

Arnprior

Summary

Natural leader with exceptional skills in customer relations, project management and problem solving. Highly organized and detail-oriented team player passionate about executing exceptional events that achieve established goals. Adept at managing budgets, collaborating with stakeholders and ensuring top-notch experiences. Known as a strong communicator and negotiator able to create and execute successful events.

Overview

10
10
years of professional experience

Work History

Lead Coordinator, Event Management

UOttawa Office Of CPD
10.2023 - Current
  • Plan and design events that engage a variety of participants, raise awareness in the community, and strengthen relationships with the medical community and partners.
  • Manage event logistics and operations while following University guidelines.
  • Utilize internal databases to prepare and distribute guest lists, electronic invitations and registration processes. Maximizing stakeholder awareness and participation.
  • Monitor and control event expenditures to meet budgets.
  • Design and implement efforts to publicize events and promote sponsorships.

Senior Personal Banker

TD Bank
05.2021 - 10.2023
  • Met with clients to discuss assets, expenses, and long-term and short-term goals to provide personalized financial advice.
  • Worked closely with senior management team and personal banking colleagues to strategize advice techniques to increase branch production and improve customer experiences.
  • Built long-term, loyal customer relations by providing exceptional service and going above and beyond their initial needs.

Personal Banking Associate

TD Bank
04.2019 - 05.2021
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Evaluated client financial positions, assisted with budgeting and identified most appropriate banking products.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.

Event Coordinator

Face 2 Face Events Management
05.2018 - 04.2019
  • Coordinated administrative logistics of events planning, event registration, and event promotions.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Liaised with clients, sponsors, and participants to understand their needs and maintain effective communication throughout the event planning process.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Worked onsite at events, handling any issues or emergencies that arise, finding quick, effective solutions.

Customer Service Representative

TD Bank
03.2014 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Public Relations Coordinator - Summer Student

Renfrew County Paramedic Services
05.2017 - 09.2017
  • Planned and organized seminars, meetings and retreats.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Created messages, position statements and other corporate communications based on company's objectives.
  • Raised brand awareness through consistent marketing efforts and product campaign launches.

Education

Bachelor Of Communication And Media Studies -

Carleton University
Ottawa, ON
05.2018

Skills

  • Communications Expertise
  • Client Rapport-Building
  • Management Collaboration
  • Microsoft Office Suite
  • Budgeting Assistance
  • Organizational Skills
  • Staff Development
  • Problem Solver
  • Project Management

Timeline

Lead Coordinator, Event Management

UOttawa Office Of CPD
10.2023 - Current

Senior Personal Banker

TD Bank
05.2021 - 10.2023

Personal Banking Associate

TD Bank
04.2019 - 05.2021

Event Coordinator

Face 2 Face Events Management
05.2018 - 04.2019

Public Relations Coordinator - Summer Student

Renfrew County Paramedic Services
05.2017 - 09.2017

Customer Service Representative

TD Bank
03.2014 - 05.2018

Bachelor Of Communication And Media Studies -

Carleton University

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Laura Darbon