Summary
Overview
Work History
Education
Skills
Certification
References
ADDITIONAL INFORMATION
Timeline
Generic

LAURA CAPTAIN-BRIGGS

Hamilton,Canada

Summary

Recent graduate in Health & Society with a Mental Health and Addictions specialization, driven to support the well-being of children, families, and vulnerable populations. Brings experience in child development, intergenerational learning, education support, and community engagement. Known for a calm, empathetic approach and ability to build trust in diverse settings. Proven ability to adapt quickly, collaborate across teams, and maintain professionalism in dynamic environments. Seeking an entry-level role in community support, early years services, or social care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service & Retail Associate

Lush Cosmetics, Pandora Jewelry, Moores Clothing for Men
Various Locations
01.2023 - 01.2025
  • - Delivered tailored customer support using active listening and empathy
  • - De-escalated concerns while maintaining a calm, professional tone
  • - Balanced client needs with team goals in fast-paced retail environments
  • - Managed visual standards, inventory restocks, and product knowledge updates

Community Program Facilitator

IMHope Intergenerational Music Program
Hamilton, ON
09.2023 - 12.2023
  • - Led music-based sessions for children and older adults, promoting connection and memory engagement
  • - Coordinated logistics between care homes and schools
  • - Created a closing performance and legacy project to reflect participant experiences

Education Support Volunteer

Centre for Diverse Learners
Hamilton, ON
09.2023 - 09.2023
  • - Delivered academic support in literacy through one-on-one and group tutoring
  • - Adapted approaches for learners with diverse needs and learning styles
  • - Maintained a safe, encouraging space that built student confidence

Assistant Supply Teacher

MSU Childcare Centre
Hamilton, ON
06.2023 - 09.2023
  • - Provided hands-on care and support to children aged 14 months to 4 years
  • - Supported early learning activities and transitions alongside RECE staff
  • - Maintained health and safety protocols while fostering an inclusive environment

Education

Honours Bachelor of Health & Society - Mental Health and Addictions

McMaster University
Hamilton, ON
01.2025

Ontario Secondary School Diploma -

Hudson College
Toronto, ON
01.2021

Skills

  • - Empathetic communication with clients of varying ages and backgrounds
  • - Strong observational skills; notices non-verbal cues and adapts accordingly
  • - Skilled in conflict resolution and providing emotional reassurance
  • - Comfortable managing challenging behaviours and shifting priorities
  • - Experienced in team collaboration and cross-generational engagement
  • - High level of reliability, punctuality, and professionalism
  • - Able to navigate both structured and fluid environments with calm focus
  • - Program facilitation and group support
  • - Early childhood engagement
  • - Academic tutoring and support planning
  • - Microsoft Office Suite Jamovi Zotero
  • - Verbal and written communication
  • - Social media literacy
  • - Data tracking and reporting
  • - Scheduling, coordination, and team planning

Certification

  • - CPR-B and First Aid
  • - Plan to Protect (Child Safety Training)
  • - Babysitting Certification
  • - Health and Safety (Volunteer Onboarding)

References

Available upon request

ADDITIONAL INFORMATION

  • - Valid Ontario G Driver's License
  • - Access to reliable vehicle
  • - Open to flexible hours and working across multiple locations

Timeline

Community Program Facilitator

IMHope Intergenerational Music Program
09.2023 - 12.2023

Education Support Volunteer

Centre for Diverse Learners
09.2023 - 09.2023

Assistant Supply Teacher

MSU Childcare Centre
06.2023 - 09.2023

Customer Service & Retail Associate

Lush Cosmetics, Pandora Jewelry, Moores Clothing for Men
01.2023 - 01.2025

Honours Bachelor of Health & Society - Mental Health and Addictions

McMaster University

Ontario Secondary School Diploma -

Hudson College

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LAURA CAPTAIN-BRIGGS