Summary
Overview
Work History
Education
Skills
Timeline
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Lashonte Williams

Toronto,ON

Summary

To obtain a position in an environment where i can efficiently achieve the goals of an organization.

Overview

5
5
years of professional experience

Work History

Personal Support Worker

Private support work
Toronto, ON
04.2024 - Current
  • Assisted client with daily activities such as bathing, dressing, and grooming.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Observed clinical conditions of patients while providing direct patient care services.
  • Prepared meals according to dietary needs of individuals served.
  • Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.

Customer Service Phone Representative

SERVICE ONTARIO
Toronto , ON
01.2020 - 11.2021
  • Ensured that all necessary paperwork was completed prior to scheduled appointments.
  • Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
  • Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
  • Managed a high volume of incoming requests while maintaining quality customer service.
  • Answered incoming calls promptly and professionally.
  • Conducted assessments of client needs to develop new service plans as needed.

Customer Service Representative

Service Ontario
Toronto, Ontario
01.2020 - 10.2021
  • Conducted assessments of client needs to develop new service plans as needed.
    • Managed a high volume of incoming requests while maintaining quality customer service.
    • Ensured that all necessary paperwork was completed prior to scheduled appointments.
    • Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
    • Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
    • Answered incoming calls promptly and professionally.
    • Assisted with various inquiries

Education

Registered Massage Therapy

Oxford College
Scarborough
02-2024

Personal Support Worker

Seneca College of Applied Arts And Technology
Toronto, ON
07-2022

Skills

  • Data Entry
  • Call Management
  • Scheduling
  • Multi-Task Management
  • Typing proficiency
  • Client Confidentiality

Timeline

Personal Support Worker

Private support work
04.2024 - Current

Customer Service Phone Representative

SERVICE ONTARIO
01.2020 - 11.2021

Customer Service Representative

Service Ontario
01.2020 - 10.2021

Registered Massage Therapy

Oxford College

Personal Support Worker

Seneca College of Applied Arts And Technology

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Lashonte Williams