Lareina He
Richmond
Summary
Motivated, creative, open-minded individual who enjoys hands-on customer service opportunities. Background in customer service in a variety of environments. Strong communication skills and can easily establish rapport with customers from diverse backgrounds.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Acorn Admissions Ltd
03.2022 - Current
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Handled basic bookkeeping tasks
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as Office Manager; supervised the Receptionist, ordered and maintained office supplies and inventory, wrote and edited business correspondence, and organized confidential files
- Worked directly with Human Resources in the onboarding of all new employees
- Provide general administrative support
Fragrance Advisor
Hudson's Bay Richmond Center
10.2022 - 01.2023
- Built client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions.
- Reached daily sales of more than CAD 5,000 around Christmas.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Processed credit and debit card payments to complete purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Administrative Assistant
Acorn Admissions Ltd
01.2020 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
RW & CO
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front-Desk Receptionist
Richmond Multicultural Community Services (RMCS)
11.2019 - 01.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Staff
Young Young Tea House, Victoria
03.2019 - 05.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Beauty Advisor
Hudson's Bay
09.2018 - 01.2019
- Achieved weekly, monthly and quarterly sales goals
- Provided excellent customer service by effectively handling complaints, billing questions and online shopping questions
- Planned and monitored the flow of merchandise to the store on a daily basis
- Acquired the ability to build rapport with customers
Customer Service Staff
Young Young Tea, Victoria
08.2017 - 09.2018
- Honed multitask skills and service awareness by serving 40 customers on a daily basis and
- Took an average of 3 minutes to process an order and responded to various requests
- Communicated effectively with team members regarding customer allergies, dietary needs and other special requests
- Operated POS terminals to input orders, separate bills and calculated totals
Education
B.A. - Economics, Japanese Studies
University of Victoria
04.2018
Skills
- QuickBooks,
- Microsoft Office
- Organizational Skills
- Interpersonal Communications
- Data Entry
- Training & Development
Timeline
Fragrance Advisor
Hudson's Bay Richmond Center
10.2022 - 01.2023
Executive Assistant
Acorn Admissions Ltd
03.2022 - Current
Administrative Assistant
Acorn Admissions Ltd
01.2020 - 08.2021
Front-Desk Receptionist
Richmond Multicultural Community Services (RMCS)
11.2019 - 01.2020
Sales Associate
RW & CO
10.2019 - 01.2020
Customer Service Staff
Young Young Tea House, Victoria
03.2019 - 05.2019
Beauty Advisor
Hudson's Bay
09.2018 - 01.2019
Customer Service Staff
Young Young Tea, Victoria
08.2017 - 09.2018
B.A. - Economics, Japanese Studies
University of Victoria
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