Sitong (Celia) Liu

• Prepare and organize the schedule for meetings. Schedule and confirm appointments.
• Maintain and update client’s database, organize and maintain client files and records.
• Verify incoming inquiries from electronic channels and send them to the appropriate parties.
• Promptly reply to client inquiries by email, phone and/or WhatsApp.
• Invoice and documentation of client’s payments.
• Carry out administrative activities associated with admissions to educational institutions.
• Act as a liaison between international students and local school divisions.
• Assist our immigration consultant in filling forms, drafting letters, drafting submissions, creating internal checklists or forms as needed
• Follow up case processing and manage calendar, ensuring cases are dealt with in a timely manner until they are approved by IRCC. Stay up to date on immigration news and updates.
• Provide administrative assistance and secretarial support to the designated departments, teams, and services.
• Maintain the inventory of office supplies, assist in organising office events, and help managing the office budget.

• Provide guidance to students on academic programs, course selection, and future educational pathways that align with their personal strengths, interests, and goals.
• Help students identify learning challenges and recommend strategies or support services, such as tutoring or skill-building workshops, to improve their academic performance.
• Assist students in developing individualized education and graduation plans, ensuring they are on track to meet academic requirements.
• Offer counselling sessions to support students in managing academic pressure, transitioning into college life, and maintaining motivation.
• Keep detailed and confidential records of student counselling sessions and progress, following institutional policies and privacy regulations.
• Connect students with appropriate resources, including mental health services, accessibility supports, or financial assistance, based on their needs.
• Collaborate with faculty members and student services teams to monitor student progress and contribute to academic success and retention efforts.
• Organize and lead workshops or group sessions on topics such as study techniques, time management, stress reduction, and educational planning.
• Participate in orientation programs and provide incoming students with academic planning and adjustment support.
• Stay informed about developments in post-secondary education, college policies, transfer agreements, and labour market trends to offer accurate and up-to-date advice.

• Prepare and organize the schedule for meetings. Schedule and confirm appointments.
• Maintain and update client’s database, organize and maintain client files and records.
• Verify incoming inquiries from electronic channels and send them to the appropriate parties.
• Promptly reply to client inquiries by email, phone and/or WhatsApp.
• Invoice and documentation of client’s payments.
• Carry out administrative activities associated with admissions to educational institutions.
• Act as a liaison between international students and local school divisions.
• Assist our immigration consultant in filling forms, drafting letters, drafting submissions, creating internal checklists or forms as needed
• Follow up case processing and manage calendar, ensuring cases are dealt with in a timely manner until they are approved by IRCC. Stay up to date on immigration news and updates.
• Provide administrative assistance and secretarial support to the designated departments, teams, and services.
• Maintain the inventory of office supplies, assist in organising office events, and help managing the office budget.

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
• Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.

• Enhanced customer experience by optimizing product listings and regularly updating content.
• Streamlined order processing for increased efficiency and timely delivery of products.
• Collaborated with marketing team to create targeted email campaigns, boosting sales and customer engagement.
• Managed inventory levels, ensuring optimal stock availability for high demand items.
• Developed promotional strategies for seasonal sales events, resulting in increased revenue and brand exposure.
• Coordinated with suppliers to negotiate cost-effective agreements while maintaining product quality standards.

• Enhanced financial reporting accuracy by streamlining data collection processes and implementing automated systems.
• Reduced operating costs for the finance department by identifying inefficiencies and implementing cost-saving measures.
• Led a team of finance professionals to achieve annual budget targets, fostering a collaborative work environment.
• Improved cash flow management by monitoring accounts receivable and payable, ensuring timely payments from clients and vendors.
• Supported executive decision-making with accurate financial analysis and strategic recommendations based on company goals.