LANDON JONES

• Starting off as a team member, my strong work ethic, punctuality, attendance, and passion for providing guests with a pleasant dinning experience, quickly made me an integral part of the team and led to a quick promotion to shift lead
• As a shift lead, I was able to impart my brand of service by leading by example and supporting team members in their work
• As a first-time employee, the skills I was gaining as part of the Fire
• Explorer Program helped me be a successful team member that quickly gained the trust of both customers and leadership
• Often, I was the only employee managing customers in person, online orders, and store opening and closing responsibilities
• By remaining calm, a skill critical in fire work, I was able to effectively manage my work without compromising customer satisfaction, which led to my first work promotion.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Helped store management meet standards of service and quality in daily operations.
• Maintained safe working environment by observing safety procedures, policies and regulations.

As a first-time employee, the skills I was gaining while working as a team helped me be a successful team member that
quickly gained the trust of both customers and leadership. Often, I
was the only employee managing customers in person, online orders, and store opening and closing responsibilities. By remaining calm, I was able to effectively manage my work without compromising customer satisfaction, which led to my first work promotion as shift leader.