MEILIN LEI
Surrey,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
43
43
years of professional experience
Work History
Supervisor
Saskatchewan Canora GatewayService
08.2017 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Streamlined operations of multiple lines of business within organization.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Parts Purchasing Manager
Canora GatewayService
08.2017 - 11.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
U-HAUL Operater
Canora Gateway Service
08.2017 - 11.2022
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered into order system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Marketing Executive
Canora GatewayService
08.2017 - 11.2022
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Established targets for social media platforms to reflect business objectives.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Computer Network Engineer,Sales,Supervisor
Hangqi Technology Company
04.2003 - 04.2017
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Technician
C&S Security Company
09.1995 - 04.2003
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Planned, scheduled and delegated daily work to team of employees.
Education
No Degree - Canadian Electrical Code
Canadian Electrical Code Training
Vancouver, BC01.2023
Bachelor of Science - Computer Applications Development
Radio And Television University
Guangzhou,GD,China07.1994
Skills
- Safe Work Methods
- Employee Coaching and Motivation
- Priority Management
- Business Processes and Procedures
- Administration and Reporting
- Driver Routing
- Technical Proficiency
- Business Analysis
- Job Assignments
- Payroll Preparation
- Maintaining Customer Database
- New Business Opportunities
- Network Development
- Sales Representation
- Technological Knowledge
- Hazard Prevention
- Operating Practices
- Basic Mechanics
- Vendor Contracts
- Basic Machine Operation
- Electrical and Mechanical Schematics
- Computer Maintenance
- Web Applications
- Network Hardware and Software
- System User Support
- Network Maintenance and Repair
- Operational Support
- Wide Area Network (WAN)
- CiscoWorks
- Electronics
- Staff Education
- Critical Thinking
- Decision-Making
- Self-Motivated
- MS Office
- Wire Insulation
- Hazard and Defect Detection
- Repair Planning
- Hand and Power Tool Operation
- Electrical Wiring and Fixtures
- Installation Management
- Electrical Systems Testing
- Local Codes Compliance
- Residential Electric Construction
- Branch Circuit Wiring
- Electrical Equipment Maintenance
- Wiring Termination Requirements
- NEC Codes Understanding
- PPE Gear
- Vehicle and Equipment Operation
- Preliminary Electrical Layouts
- Vehicle Maintenance
- Valid Driver's License
- Safe Driving Techniques
Timeline
Supervisor
Saskatchewan Canora GatewayService
08.2017 - 11.2022
Parts Purchasing Manager
Canora GatewayService
08.2017 - 11.2022
U-HAUL Operater
Canora Gateway Service
08.2017 - 11.2022
Marketing Executive
Canora GatewayService
08.2017 - 11.2022
Computer Network Engineer,Sales,Supervisor
Hangqi Technology Company
04.2003 - 04.2017
Technician
C&S Security Company
09.1995 - 04.2003
No Degree - Canadian Electrical Code
Canadian Electrical Code Training
Bachelor of Science - Computer Applications Development
Radio And Television University
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