Manager Client Advice/ Branch Leader
Canadian Imperial Bank of Commerce (CIBC)
Don Mills and Lawrence, Morningside and Kingston
06.2022 - Current
- Managing a team of 15+ individuals, helping them achieve their individual goals along with branch community goals
- Supervise and co-ordinate daily operations of the banking center
- Monitor and Analyze financial data with branch reports to achieve annual/quarterly/weekly targets
- Implement strategic tactics for my team members to achieve their personal and banking center performance requisites
- Looking for ways to increase revenue while adhering to relevant policies
- Creating a self-motivated environment by promoting positivity, teamwork, and transparency so employees can feel empowered and supported
- Developed great knowledge of banking products, policies, and relevant regulations
- Promote team-building activities as a part of day-to-day management
- Ability to work under pressure to cater to client requirements within their time frame
- Supervise all operations such as customer service, staff management, security, and sales activities
- Developed strong Interpersonal skills that include emotional intelligence, empathy, ability to channel teamwork, and active listening
- Ability to coach, mentor, and supervise under-performing individuals to boost their performance.