Lakshdeep Saini
London,Ontario
Summary
Hands-on operations leader bringing top-notch skills in team management, line monitoring, and quality control. Skillful in overseeing the work of employees and correcting problems to keep operations efficient. Eager to improve performance by developing motivated, hardworking employees.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Contact Center Rep II, Digital Services
TD Canada Trust
08.2022 - Current
- Achieving high satisfaction rating through proactive one-contact resolutions of customer issues.
- Educating customers on company systems, form completion, and access to services.
- Adhering to company policies and scripts to consistently achieve chat-time and quality standards.
- Processing debit and credit card and electronic check payments.
- Responding to customer messages to answer questions about products and services.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Working effectively, using and learning from each other's knowledge and supporting co-workers in resolving customers issue.
- Meeting monthly production goals while maintaining compliance and efficiency.
Operation Officer
TD Canada Trust
11.2023 - 02.2024
- Improved department efficiency by helping with backlogs.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Was part of short-term project.
- Filed and uploaded disputes.
Easyline Specialist
TD Canada Trust
07.2021 - 08.2022
- Interpreted clients' needs and introduced services to fit specific requirements.
- Worked with sources like google apps, MS Office and DBMS.
- Delivered outstanding service and sales support with moderately complex transactions related to financial products and services.
- Offered legendary experience as well as FCR.
- Gathered and analyzed data to identify and help solve complex problems; used sound understanding of process/policy risk when recommended exceptions outside general guidelines.
- Met monthly production goals while maintaining compliance and efficiency
Assistant Team Leader
Dollarama
10.2019 - 08.2021
- Created staff schedules, approved requested time off and updated reports.
- Worked with customer service to handle escalated customer issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Provided training, coaching, and feedback to associates
- Addressed customer service overflow to reduce complaints.
- Managed team workload to reach targets for specific tasks.
Assistant Engineer
NFL
06.2016 - 12.2016
- Adhered to timelines to meet quality assurance targets.
- Determined budget, manpower, schedule and material needed to successfully execute projects.
- Assisted in development, design and execution of projects.
- Assessed scope and requirements to assist with project design determinations.
- Prepared Project Report on manufacturing of different fertilizers
Assistant Engineer
Sun Pharmaceuticals Industries Ltd
06.2015 - 12.2015
- Studied manufacturing processes to improve overall knowledge.
- Examined Unit processes in various manufacturing plants and maintained quality requirements and standards for manufacturing products.
- Acquired knowledge about designing using software AUTOCAD.
- Assisted Project Manager in reviewing project specification and managed testing of various drugs.
- Prepared official documents and correspondence to endorse governmental services and reimbursement applications.
- Organized consumer data that could involve data entry and electronically arrange soft copy documentation.
Education
M.Eng - Environmental And Green Engineering
The University of Western Ontario
London, ON 09.2018 - 09.2019
B.Tech - Chemical Enginerring
DAV University
India 08.2013 - 07.2017
Skills
Strong organizational and computer skills
Data Analysis
Work Planning and Prioritization
Microsoft Office
Problem Resolution
Team Leadership
Time Management
Customer support
Timeline
Operation Officer
TD Canada Trust
11.2023 - 02.2024
Contact Center Rep II, Digital Services
TD Canada Trust
08.2022 - Current
Easyline Specialist
TD Canada Trust
07.2021 - 08.2022
Assistant Team Leader
Dollarama
10.2019 - 08.2021
M.Eng - Environmental And Green Engineering
The University of Western Ontario
09.2018 - 09.2019
Assistant Engineer
NFL
06.2016 - 12.2016
Assistant Engineer
Sun Pharmaceuticals Industries Ltd
06.2015 - 12.2015
B.Tech - Chemical Enginerring
DAV University
08.2013 - 07.2017