AISWARYA MURALEEDHARAN
Milton,ON
Summary
Resourceful customer service professional with extensive knowledge in business administration and management. Documented strengths in law and international business. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate and results oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business.
Overview
10
10
years of professional experience
Work History
Contact Center Representative II Digital Services
TD Wealth
Markham, Ontario
10.2024 - Current
- Developed and implemented new processes for handling customer inquiries efficiently.
- Performed audits to evaluate compliance levels.
- Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
- Reviewed customer feedback surveys to identify areas of improvement in service quality.
Sales Representative
Nordia
Toronto, Ontario
05.2023 - 10.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
HEAD CASHIER
Home Depot
Scarborough
10.2021 - 03.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Alleviated customer service needs with policy-appropriate solutions
- Troubleshoot and escalate issues with the cash register and other equipment
- Ensure accurate drawer reconciliation at the end of each shift.
SUPERVISOR
Church’s Chicken
Whitby
11.2019 - 09.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
CUSTOMER SERVICE REPRESENTATIVE
Durham Regional Vaccination Clinic
Whitby
03.2021 - 08.2021
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Established administrative work procedures to track staff's daily tasks
- Developed strategies to streamline and improve office procedures.
JUNIOR LAWYER
High Court of Kerala
Kochi
12.2018 - 08.2019
- Advise and represent clients in courts, before government agencies and in private legal matters
- Conduct research and analysis of legal problems
- Interpret laws, rulings and regulations for individuals and businesses.
CUSTOMER SERVICE REPRESENTATIVE
Idea Cellular
Kochi, Kerala, India
08.2014 - 08.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Post Graduate Diploma - Business Management
Canadore College
Scarborough05.2021
Post Graduate Diploma - International Business Management
Durham College
Oshawa05.2020
Bachelor of Laws - Law and Business Administration
Cochin University of Science And Technology
Kochi, India, India08.2018
Skills
- Conceptual thinking
- Troubleshooting
- Mentoring
- Client relations
- Business Development
- Cash management
- Negotiating terms
- Assessing fraud potential
- Audit Documentation
Timeline
Contact Center Representative II Digital Services
TD Wealth
10.2024 - Current
Sales Representative
Nordia
05.2023 - 10.2023
HEAD CASHIER
Home Depot
10.2021 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Durham Regional Vaccination Clinic
03.2021 - 08.2021
SUPERVISOR
Church’s Chicken
11.2019 - 09.2021
JUNIOR LAWYER
High Court of Kerala
12.2018 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
Idea Cellular
08.2014 - 08.2018
Post Graduate Diploma - Business Management
Canadore College
Post Graduate Diploma - International Business Management
Durham College
Bachelor of Laws - Law and Business Administration
Cochin University of Science And Technology
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