Lakhwinder Kaur
Surrey
Summary
Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Medical Device Reprocessing Technician
Northern health
10.2022 - Current
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Sterilized medical equipment and properly handled contaminated materials.
- Cleaned instruments to prepare for sterilization.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
Resident Support Worker
connexus
01.2023 - Current
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
Assistant Manager
Tim hortons
09.2018 - 07.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Shift Supervisor
KFC
03.2019 - 09.2020
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
Sales Associate
7-eleven
09.2018 - 02.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Housekeeper
Ramada
10.2017 - 07.2018
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Merchandiser
Costco
05.2017 - 09.2017
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
Crew Member
McDonalds
10.2016 - 08.2017
- Helped open and close restaurant Worked as a crew trainer at front counter, drive thru and kitchen
- Prep and handle food to ensure all safe zones for food are met according to company’s guidelines and sanitation standards
- Maintain and monitor food levels throughout the day as needed reacting to customer volume
- Responsible for keeping everything well stocked and cleaned.
Education
Medical Device Reprocessing
Sterile Processing University LLC
Online11-2022
Kinesiology -
College of New Caledonia
08.2018
Auxiliary Nursing - Nursing
MPHW Training School
12.2013
Skills
- SPECIAL SKILLS / INTERESTS
- Excellent customer service skills
- Adaptable, amiable, and organized
- Dynamic and highly motivated
- Friendly and energetic
- Comfortable standing for long periods
- Ability to work as part of a team
- Hardworking and great aptitude to work in fast-paced food service environment
- Certification and Volunteers
- I got NCCP and Run Jump Throw Certificates
Timeline
Resident Support Worker
connexus
01.2023 - Current
Medical Device Reprocessing Technician
Northern health
10.2022 - Current
Shift Supervisor
KFC
03.2019 - 09.2020
Assistant Manager
Tim hortons
09.2018 - 07.2023
Sales Associate
7-eleven
09.2018 - 02.2019
Housekeeper
Ramada
10.2017 - 07.2018
Merchandiser
Costco
05.2017 - 09.2017
Crew Member
McDonalds
10.2016 - 08.2017
Kinesiology -
College of New Caledonia
Auxiliary Nursing - Nursing
MPHW Training School
Medical Device Reprocessing
Sterile Processing University LLC
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