Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ladji Zongo

Toronto,Canada

Summary

Bilingual Project Manager and payment professional with extensive experience in managing and optimizing payment systems for financial institutions. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Proficient in transactional accuracy and regulatory compliance, with reputation for reliability and adaptability. Skilled in EFT/ACH, SWIFT payments, LVTS and RTR transactions with expertise in process optimization, impact analysis, and compliance

Overview

14
14
years of professional experience
1
1
Certification

Work History

Migration Project Manager

RBC
01.2024 - 01.2025
  • Led the onboarding and implementation of EFT, ACH, POS, and ISO 20022-compliant payment solutions for corporate clients, ensuring seamless integration with RBC’s payment platforms
  • Collaborated with technical teams to map payment workflows, reference data structures, and message formats for cross-border and domestic transactions
  • Provided business analysis and impact assessments for ISO 20022 migration projects, identifying operational gaps, and recommending system enhancements
  • Ensured compliance with regulatory and industry standards by reviewing payment processing configurations and reporting structures
  • Implemented workflow processes that enhanced system integration and operational performance
  • Conducted user acceptance testing (UAT) and post-go-live support to optimize system performance and enhance customer adoption of real-time payment systems

Commercial Banking Consultant

CIBC
11.2022 - 10.2023
  • Assisted in the structuring and execution of commercial banking agreements, focusing on payment operations, trade finance, and regulatory compliance
  • Designed and optimized approval workflows and process documentation, ensuring alignment with ISO 20022 standards and corporate treasury best practices
  • Supported the client onboarding process, providing compliance guidance for cash management, payments, and trade finance solutions
  • Developed custom reporting dashboards to track banking product adoption and transaction trends, providing insights for senior management

Senior Facilitator-Cash Management

CIBC
01.2022 - 10.2022
  • Designed and delivered bilingual training programs on corporate banking platforms, Cash Management adoption, and payment system compliance for enterprise clients
  • Developed and implemented performance KPIs to measure system adoption rates and customer satisfaction
  • Collaborated with stakeholders to identify training gaps and developed tailored solutions to improve financial technology utilization
  • Conducted impact analysis and stakeholder coordination, ensuring successful training outcomes and increased system efficiency
  • Collaborated with stakeholders to identify training gaps and develop responsive solutions aligned with organizational goals
  • Assisted the Relationship Manager in client onboarding, providing compliance and regulatory guidance
  • Analyzed training data to refine learning strategies, ensuring responsiveness to evolving business needs

Business Banking -Cash Management

CIBC
08.2014 - 01.2022
  • Led the implementation of enterprise financial technology solutions, optimizing banking operations and ensuring seamless integration of EFT, Wire, SWIFT payments, and POS
  • Conducted stakeholder engagement initiatives to educate clients on payment processing, regulatory requirements, and system adoption
  • Facilitated system integrations between banking platforms, including trading platforms (Fx Online) and corporate payment systems (CMO)
  • Participated in User Acceptance Testing (UAT) for product launches, ensuring system integrity and functionality
  • Designed KPI dashboards to track project performance and provided impact reports to senior leadership

Business Analyst-Peoplesoft

CIBC
08.2010 - 07.2014
  • Provided operational support for PeopleSoft financial systems, focusing on accounts payable, accounts receivable, and purchasing workflows
  • Developed and maintained project coordination workflows, ensuring seamless system upgrades and compliance with financial regulations
  • Managed issue tracking and stakeholder reporting, driving the resolution of IT challenges in financial operations
  • Recommended and executed appropriate solutions to ensure timely issue resolution, applying in-depth research and analysis to address routine problems
  • Facilitated cross-departmental collaboration, documenting project updates and maintaining clear action plans for system improvements
  • Gather and analyze information and provide recommendations to address and resolve business issues for a specific business group

Education

High School Diploma -

Ecole Secondaire Mont-Royal
Montreal (Qc)

Skills

  • Project management
  • Project planning and development
  • Project scheduling
  • Payment Systems: ACH, EFT, SWIFT, Wire, Interac, POS, ISO 20022
  • Messaging Formats: pain001, pain002, pacs008, camt053
  • Payment Platforms: PeopleSoft, CMO, FX Online
  • Payment Schemes: ACSS, Lynx, RTR
  • Compliance & Regulation: AML, KYC, ISO 20022, PCI DSS
  • Project Management: PMP, UAT, stakeholder coordination, impact analysis
  • Data & Reporting: KPI dashboards, Excel, Power BI (basic)
  • Client Onboarding & Training: Bilingual delivery (English & French)
  • API & System Integration: Payment workflows, reference data mapping

Languages

French
English

Certification

  • Project Management Professional (PMP) - Project Management Institute.

Timeline

Migration Project Manager

RBC
01.2024 - 01.2025

Commercial Banking Consultant

CIBC
11.2022 - 10.2023

Senior Facilitator-Cash Management

CIBC
01.2022 - 10.2022

Business Banking -Cash Management

CIBC
08.2014 - 01.2022

Business Analyst-Peoplesoft

CIBC
08.2010 - 07.2014

High School Diploma -

Ecole Secondaire Mont-Royal

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Ladji Zongo