Vivek Sharma

PMP®/ITIL® certified focused Project Delivery Consultant distinguished by a versatile, assertive, and results-oriented approach to manage complex IT projects with expertise in both Agile and Waterfall methodologies, with a proven track record in leading onshore and offshore projects across diverse domains such as Retail, Banking, Media and Communication, Healthcare, Airlines, and Telecom. This role involves intricate planning, implementing, and managing, coupled with a strong aptitude for resolving IT issues, interpersonal conflicts, and ensuring quality and timely delivery with communication skills which are honed to perfection, enabling to generate significant business value for clients.

• Completed Cloud Migration for Ahold-Delhaize Project on time an under $800000 .
• Implemented Agile Methodologies and principals for Ahold-Delhaize project in a company-wide Agile Migration program, resulting in a faster delivery and less cost to the company.
• Supervised and Guides 20 plus members to upskill and implement Agile methodologies .
• Resolved product issue through consumer testing.
• Saved the company $1.5 Million over 3 years by implementing a successful productivity improvement plan to migrate the existing infrastructure to Azure Cloud withing given time frame .
• Successfully Migrated Tenn Care Health care Application from On-prim to Azure Cloud with in given time frame thus saving Half-Million ( $500000) penalty for Client .
• Completed all SLA related activities successfully within first 3 months of Cloud Migration thus keeping all the SLA's on track as per the signed agreement.

• Project Management Professional (PMP)
• Google Cloud Certified- Cloud Digital Leader
• Certified Scrum Master (CSM)
• ITIL 4 Foundation - IT Service Management Certification
• Disciplined Agile Senior Scrum Master (DASSM) Certification from PMI institute.
• Microsoft Certified - Azure Fundamental
• IBM Certified Solution Advisor – DevOps V1.
• IBM Certified Senior Project Manager Practitioner
• IBM Certified Selenium Automation Engineer.
• IBM Big Data Foundation Level 1 Certification
• IBM Hadoop Foundation Level 1 Certification

Cloud Migration Project Manager, Tenn Care Govt of Tennessee (IBM USA), 05/2023, Present, As a Cloud Migration Project Manager I have to work for Govt of Tennessee for their two Health Care applications Migration project to Azure Cloud and have to manage a team of 15 plus resources and my roles and responsibilities include reaching out to various Cloud Architects, Portfolio Managers, IT Directors, Application owners, Release Managers and Business partners and work with them to understand their requirement to migrate the existing Tenn Care HealthCare legacy applications to Azure Cloud and take care of post Migration Maintenance activities like Sev1 and Sev2 incidents with regards to the signed SLA. Managed risks and change management processes for all assigned projects, working with peers and leaders to take corrective action as necessary. Identified and engaged key resources needed to execute each project’s plan. Managed and actively provided oversight of the execution of multiple project plans. Managed software projects using Agile management tools (e.g. Atlassian JIRA, Bugzilla). Planned and initiated through execution, monitoring, control, and completion. Managed multiple projects at a time with competing resources at a global level. Used Service Now to track the weekly, quarterly and Monthly Microsoft patches into production, pre-production, staging and performance environment and made sure changes are tested and released on time as per ongoing sprint activities.

• Project Manager/Scrum Master, T-Mobile, Charlotte, NC (IBM-USA), 01/2023, 04/2024, Collaborate with # IT Directors, Application Owners, and Database Owners to remediate the existing Security and Log4J Vulnerabilities by providing an automation solution based on their requirements. I oversee the current project as Test Manager which is a transformation project where we must remove the dependency of already existing SAP Applications to reduce the future cost and replace them with various API i.e., sending fulfillment requests through various Postman API’s and to build the regression Automation suit using Tosca Automation for SAP, Retail and Dealer Life Cycle Management teams. We are using Scrum framework to track the progress in Jira and Confluence. Handling SAP enterprise application development and support of T Mobile business critical system SAP BPC 10.1 running on top of HANA and SAP OER solution. Responsible for resource planning and management and scheduling regular customer meetings for project engagement updates based on the Governance plan Ensure optimum staffing in the project. Work closely with internal stakeholders and customers to ensure proper alignment with business objectives. Worked as Scrum master to fill the backup duties and well versed in Scrum Tasks and responsibilities. Accomplished Agile Practitioner with experience in implementing SCRUM with IT and business teams. Worked as Product Owners in backlog management and continuous delivery of features to ensure that development team efforts on sprint backlogs are of maximum value to stakeholders. Worked with the development team to decompose the User Stories into tasks and assign hours to the tasks. Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing continual improvement. Meet with the project sponsors, management, and key stakeholders to provide them with the status of the project. Identify all issues/challenges on the project. Maintain an Issues log and actions taken to resolve them. Translate client requirements into formal requirements and design documents, process maps, and procedure documents; establish specific solutions, and lead the efforts including programming and testing that culminate in client acceptance of the results. Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks. Defined scopes managed resources and oversaw schedules in line with stakeholder and project owner specifications. Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks. To help the Application owners with replacing the end-of-life infrastructure decommissioning, and foundational maintenance projects by providing solutions for the smooth transitioning of on-prim applications to the AWS cloud Platform. Help to Meet scheduled milestones to ensure completion of project objectives in a timely manner through strong upstream-downstream process impact planning.
• AWS Cloud Migration Project Manager, Delta Airlines Atlanta (GA), 06/2022, 12/2022, Collaborate with # IT Directors, Application Owners, and Database Owners to remediate the existing Security and Log4J Vulnerabilities by proving a Manual and Automated Patching Solution. Conducted data analysis using Power BI, assisting in the identification of process bottlenecks and improvement opportunities. Coordinate and oversee the development of salesforce reports, dashboards, and data models, ensuring high quality and usability and helped the Application owner by various reports based on their requirements. Conduct daily stand-up meetings with the Salesforce development team to discuss progress and identify any roadblocks. Coordinate internal resources and third parties/vendors for the flawless execution of projects. This includes developers, administrators, and other stakeholders for Salesforce implementation for various Delta Airlines Applications. Well versed with Cloud Computing fundamentals and Taking care of Migration for various Critical Delta Airlines Applications from On-Prim to AWS EC2 instance along with pre and post validation for smooth transitioning from On-Prim to AWS environment. Worked as Project Manager and collaborated with various IT directors to Understand their requirement to set up the Product Backlog in Jira and working with Scrum Master to Deliver the same in Scrum Framework. Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing on continual improvement. Worked as Scrum Master to fill the backup duties and well versed with Scrum Task and responsibilities. Accomplished Agile Practitioner with experience in implementing SCRUM with IT and business teams. Worked as Product Owners/Business Analyst in backlog management and continuous delivery of features to ensure that development team efforts on sprint backlogs are of maximum value to stakeholders. Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks. Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
• Technical Project Manager, Ahold Delhaize (RBS), Salisbury, NC (IBM-USA), 12/2017, 05/2022, Taking the case of overall Infrastructure solution activities for Grocery Retail clients which involves managing the Hardware upgrade project which includes upgrading aging technology platforms to next-generation hardware, such as Cisco UCS, and the IBM X-series, and Testing key software platforms to the latest versions to add functionality and end user services, testing retail distribution center setup projects by testing Yard Management system, Forklift devices, etc. Data Center Migration projects, testing existing firewall, Proxy, and Security patch updates on various Retail workstations, Point of Sales (POS) lanes, Pharmacy Lanes, and POS Servers, coordinating software upgrades for their promotion between test environments and into the production environment. Oversee the technical aspects of the WMS/TMS implementation, ensuring smooth integration with existing systems (e.g., ERP, CRM) and hardware (e.g., scanners, printers). Collaborate with business stakeholders to gather and analyze functional and technical requirements for the WMS/TMS implementation and then align with my testing team to make sure all the important features are tested for system testing and E2E testing. For TMS we tested the real-time tracking and visibility of shipments to customers and internal stakeholders by providing the end-to-end flow. Providing support to the project teams including Software Developers, Testers, Application owners, Operations, and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of the final deliverables. Key projects handled so far include Win7 to Win 10 Migration for 20,000 stores, MS Azure Cloud Migration, Google to SharePoint Upgradation, MFA implementation for new customers, Network upgrade for new retail stores, SAP SuccessFactors Implementation & Stabilization, Data Center Migration, Datacenter Setup project. Translated customer business requirements to technical solutions, including a complete Migration of 500 + legacy Google Sites to the new Office 365 Share Point platform for Giant Martin, Giant Food, Stop and Shop, Food Lion, and Hannaford brands for Retail Business Services through strict attention to detail and requirement Document. This needed Co-ordination with 60 plus Google site owners and understanding their requirements and converting them into a working delivery at the end of the project.
• Technical Release Manager, AT&T, Los Angeles, CA (IBM-USA), 09/2016, 12/2017, Release and Change Management activities involving planning and managing activities for building and maintaining software releases for their promotion between test environments and into the production environment and providing support to the project teams including Software Developers, Testers, Application owners, Operations, and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of the final deliverables. Involved in Production Deployment Day co-ordination from start to finish and sharing the hourly progress with all the key stakeholders as and when required. Sharing the release plan windows and cycles across various teams. Manage risks and resolve issues that affect release scope, schedule, and quality. Oversee the Upgrade data network equipment to the latest stable firmware releases. You would also work on improving network performance by tuning network parameters, adding, or replacing outdated equipment. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. This may involve using network monitoring tools to identify bottlenecks or other network performance issues. Measure and monitor progress to ensure application releases are delivered on time SIT and Production Deployment Co-ordination with Dev, SIT, and Production Support team. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Manage relationships and coordinate work between different teams at different locations. Collaborate with other network professionals, system administrators, software engineers, and other IT staff to ensure smooth network operations. Provide high-level support and technical expertise in networking technology, including LAN/WAN hardware, switches, bridges, and routers. Host and conduct release Readiness reviews Meetings, Milestone Reviews, and Business Go/No-Go reviews. Communicate release details and schedules to the Business/customer. Coordinate release content and effort based on the service request backlog and pending service requests. Work with the product development team to understand the impacts of branches and code mergers. Participate in CAB meetings to discuss release scope and/or roadblocks. Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs.