Lovjeet Kaur
Brampton
Summary
Dynamic professional with a proven track record at CIBC, enhancing customer satisfaction and exceeding sales goals through exceptional interpersonal communication and analytical thinking. Skilled in financial management and quality control, demonstrated leadership in team building, and adept in Microsoft software. Achieved significant reductions in client wait times and error rates, driving profitability and client loyalty.
Overview
9
9
years of professional experience
Work History
Customer Solutions Manager
CIBC
04.2022 - Current
- Committed to exceeding service goals by reducing client wait times and serving them accurately and effectively
- Ensured compliance with industry standards by maintaining up-to-date knowledge of trends and regulatory requirements.
- Responding to client-initiated contacts and assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Investigating and handling account issues and correcting errors upon customers’ request with account activations, credit limit
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developing effective relationships with all call center departments through clear communication
- Providing accurate and appropriate information in regards to customers’ questions and inquiries
- Consistently increasing client loyalty with outstanding banking services
- Assisting manager with innovative ideas and contributing to problem-solving tactics
Senior Medical Laboratory Assistant
Dynacare
12.2018 - 04.2022
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Summarized test results and activities for management via verbal updates or written reports.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
Shift Supervisor
Tim Hortons
07.2015 - 12.2019
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
College Diploma - Office Administration-Health Services
George Brown College
Toronto, ON06-2018
Skills
- Analytical thinking
- Call center experience
- Complaint handling
- Quality control
- Financial management
- Risk management
- Exceptional interpersonal communication
- Team building and leadership
- Exceptional telephone etiquette
- Training and coaching
- Project management
- Proficient in Microsoft software programs (Excel, Outlook, OneNote, PowerPoint)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Solutions Manager
CIBC
04.2022 - Current
Senior Medical Laboratory Assistant
Dynacare
12.2018 - 04.2022
Shift Supervisor
Tim Hortons
07.2015 - 12.2019
College Diploma - Office Administration-Health Services
George Brown College
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