KYLA INSELL
London,ON
Summary
Expert in customer relationship management with extensive product knowledge and persuasive communication skills. Proven track record in active listening and problem-solving to meet diverse client needs and boost sales performance. Consistently achieves high sales results during peak and off-peak hours.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
OSL Retail Services Inc.
04.2017 - Current
- Guided customers on service plans and device upgrades, enhancing product knowledge.
- Partnered with sales team to meet and exceed set sales objectives regularly.
- Oversaw inventory management and arranged merchandise displays for maximum impact.
- Streamlined communication of policy terms to facilitate better understanding of contracts.
- Orchestrated promotional events designed to amplify brand presence and attract customers.
Cashier
Linen Chest
09.2016 - 03.2017
- Executed customer transactions efficiently, enhancing customer satisfaction at point of sale.
- Processed returns and exchanges in compliance with company policies, maintaining customer trust and loyalty.
Third Key Holder
Ardene Holdings Inc.
05.2015 - 06.2016
- Supervised daily operations and ensured compliance with company policies.
- Assisted in training new staff on store procedures and customer service practices.
- Organized merchandise displays to enhance customer shopping experience and accessibility.
- Monitored inventory levels and restocked products to maintain optimal stock levels.
Office Assistant
Benash Electrical Service
02.2011 - 06.2011
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Education
Postgraduate business management & marketing -
Lambton College
Sarnia, ON01-2015
BA - Geography
Western University
London, ON01-2013
Skills
- CRM proficiency
- Sales optimization
- Inventory management
- Fraud detection
- Attention to detail
- Punctuality and reliability
Certification
Smart Serve certified
Timeline
Wireless Sales Associate
OSL Retail Services Inc.
04.2017 - Current
Cashier
Linen Chest
09.2016 - 03.2017
Third Key Holder
Ardene Holdings Inc.
05.2015 - 06.2016
Office Assistant
Benash Electrical Service
02.2011 - 06.2011
Postgraduate business management & marketing -
Lambton College
BA - Geography
Western University