Janis Muhammed
Campbell River,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Wireless Sales Associate
OSL Retail Services
01.2023 - Current
- Provided exceptional customer service by assisting customers in selecting, activating, and troubleshooting wireless devices and plans with various providers.
- Utilized RQ software, OSL's point-of-sale and inventory management systems, to process transactions accurately and efficiently, including activating new service contracts and processing upgrades.
- Demonstrated in-depth knowledge of various wireless products, including smartphones, tablets, and accessories, to meet customers' needs and preferences.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Utilized point-of-sale systems to process transactions accurately and efficiently, including activating new service contracts and processing upgrades.
- Listen to customer needs and desires to identify and recommend optimal products.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Sales Manager
Standard Motors
01.2022 - 11.2022
- Developing new contracts with clients
- Negotiated favorable contracts with clients, resulting in higher profit margins.
- Heading the sales team productively.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Real Estate Sales Representative (Part Time)
Fayaza Real Estate
03.2020 - 07.2022
- Organized open houses and showings that showcased properties effectively, leading to higher offer rates from potential buyers.
- I performed home evaluations and developed competitive market analyses for individual homes.
- I leveraged market knowledge and analysis to provide guidance and advice on the best options for clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Leveraged the Salesforce CRM system to manage client interactions, track leads, and streamline sales processes.
- I communicated with clients to understand property needs and preferences.
Sales Manager
Springs Yamaha
01.2018 - 12.2021
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- I evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
Supervisor
UAE Exchange Centre LLC
09.2015 - 10.2017
- Mentored junior staff members in their career development, sharing knowledge from experience in the field.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Process cash & card transactions and remit money all over the globe.
- Buying and selling of foreign currencies after closely monitoring the foreign currency rates.
- Developed and maintained positive relationships with customers for satisfaction.
Education
Post Degree Diploma - Global Business Management
North Island College
Campbell River, BC12.2024
MBA - Finance And Marketing
DCSMAT
India2014
Bachelor of Commerce - Accounting
MA College
India2012
Skills
- Staff Management
- Microsoft Office
- CRM Software
- Data Analysis
- Property Assessments
- Sales negotiation
- Closing Techniques
- Customer Portfolio Management
- Client Retention
- Social media expert
- Prospecting skills
- Product Knowledge
Languages
English
Native or Bilingual
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Licences
Class 5 BC Drivers Licence
Timeline
Wireless Sales Associate
OSL Retail Services
01.2023 - Current
Sales Manager
Standard Motors
01.2022 - 11.2022
Real Estate Sales Representative (Part Time)
Fayaza Real Estate
03.2020 - 07.2022
Sales Manager
Springs Yamaha
01.2018 - 12.2021
Supervisor
UAE Exchange Centre LLC
09.2015 - 10.2017
Post Degree Diploma - Global Business Management
North Island College
MBA - Finance And Marketing
DCSMAT
Bachelor of Commerce - Accounting
MA College
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