Vrajkumar Parekh
St. Albert,AB
Summary
Outgoing Wireless Sales Associate offering 6 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Wireless Sales Associate
Optimal Sales Leadership (OSL) Retail Service Ltd.
01.2023 - Current
- Providing customers with comprehensive information about cell phones and plans, assisting them in making informed purchase decisions tailored to their individual needs, and guiding them on how to effectively use their new devices
- Offering electronic products and suggesting items based on customers' specific requirements
- Engaging in the sale of phones and contract services for major companies like Bell, TELUS, and Rogers
- Addressing customer issues, providing solutions, and delivering technical support to ensure a positive customer service experience
- Exceeding monthly sales quotas consistently, achieving a minimum of 27% over the target each month
- Creating recommendation sheets and callback lists to organize and maintain customer data
- Demonstrating excellence across the entire North-western Alberta region, consistently ranking within the top 3 positions.
Deli Supervisor
The Co-operators
05.2022 - 12.2022
- Ensures excellent customer service by effectively addressing questions, comments, requests, and complaints, fostering positive customer relationships
- Provides leadership and guidance to the team to maintain a highly productive environment
- Exhibits daily behaviors and actions that support and reinforce the Co-operative's vision, mission, values, brand, and focus
- Assists the manager in overseeing in-house operations such as housekeeping, inventory management, and shelf stocking
- Manages merchandise to uphold quality standards, minimize damage and markdowns, and ensures price accuracy, including implementing price changes and providing suitable substitutions
- Collaborates with the Deli Manager in developing operating budgets for the store, specifically for the Deli Department, and contributes to monthly and quarterly plans with sales, profitability, and inventory turnover goals.
Manager
Pizza Hut
07.2021 - 05.2022
- Source, recruit, and continually enhance the skills of team members through training and coaching
- Supervise day-to-day operations, ensuring adherence to safety and sanitation standards
- Address customer complaints promptly and accurately
- Manage purchases and inventory by collaborating with the general manager, creating preferred supplier lists, reviewing usage reports, analyzing discrepancies, and implementing corrective measures
- Schedule regular or emergency maintenance, such as inspecting fryers and ovens to verify their proper functioning
- Increase sales through various tactics and strategies, actively promoting the local brand
- Handle tasks related to scheduling, performance appraisals, budgeting, and achieving financial targets
- Manage financial transactions, including handling money, reconciling tills, processing credit card payments, and preparing accurate bank deposits
- Administer administrative duties, including manual bookkeeping (without computers), maintaining employee records, and handling filing responsibilities.
Assistant Manager
Subway
09.2020 - 07.2021
- Oversees the preparation of food to ensure adherence to food safety and operational standards
- Coordinates and supervises staff to maintain high standards of cleanliness
- Manages a team of approximately 4 to 12 staff members, assigning, overseeing, and evaluating their work
- Recommends employee promotions and conducts both written and verbal staff evaluations
- Communicates with teams regarding new formulas in accordance with company standards and contributes to the planning of special events and promotions
- Completes required University of SUBWAY courses as directed
- Handles paperwork responsibilities and assists with product orders and inventory management.
Customer Service Representative
Circle K
07.2019 - 09.2020
- Selling fuel at the pump, managing cash transactions, and recording fuel sales
- Offering product information to customers through computerized point-of-sale (POS) systems
- Conducting regular vehicle maintenance, including checking fluid levels and other factors impacting performance
- Maintaining facility cleanliness, restocking snacks and drinks, and delivering customer service
- Refilling gasoline pumps with fuel-lubricants and restocking store shelves with station-sold food and other items
- Verifying identification as needed by state law to prevent underage purchases of tobacco products.
Food Service Supervisor
Subway
09.2018 - 09.2020
- Greets guests with a friendly and helpful demeanor while taking and preparing their orders
- Possesses a thorough knowledge of menu items and accurately explains them to guests
- Utilizes the Point-of-Sale system/cash register to record orders, calculate bills, and handle guest payments
- Maintains cleanliness in all areas of the restaurant, following the 3-step method for effective cleaning
- Adheres to proper food handling, safety, and sanitation standards throughout food preparation, service, and cleanup
- Executes the Cash-In Procedure, accounting for all forms of currency and items like bread during the shift
- Completes assigned light paperwork duties as required.
Education
Environmental Science -
Lakeland College
Vermilion, AB 09.2018 - 04.2020
Skills
Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentageundefined
Certification
Information and Technology Help Desk
References
Available upon Request
Timeline
Wireless Sales Associate
Optimal Sales Leadership (OSL) Retail Service Ltd.
01.2023 - Current
Deli Supervisor
The Co-operators
05.2022 - 12.2022
Manager
Pizza Hut
07.2021 - 05.2022
Assistant Manager
Subway
09.2020 - 07.2021
Customer Service Representative
Circle K
07.2019 - 09.2020
Food Service Supervisor
Subway
09.2018 - 09.2020
Environmental Science -
Lakeland College
09.2018 - 04.2020
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