Rushil Thakkar
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
5
5
years of professional experience
Work History
Wireless Sales Associate
Osl Retail Services
Sydney, Nova Scotia
05.2024 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Attended vendor events to promote store services or products.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Consumer Electronics & Photo Lab Associate
Osl Retail Services
02.2024 - 05.2025
- Assisted customers in selecting electronics, including televisions, speakers, gaming consoles, and accessories, to meet their needs and preferences.
- · Conducted product demonstrations and shared detailed comparisons, enhancing the customer experience and driving informed purchase decisions.
- · Successfully sold 50 Walmart MasterCards during the probationary period, surpassing sales targets and contributing to store revenue.
- · Promoted Walmart Protection Plans to customers, explaining benefits and increasing sign-ups to boost sales and customer satisfaction.
- · Maintained product displays and ensured the timely stocking of electronics, keeping the sales floor organized and visually appealing.
- · Ensured all photo kiosks were operational and assisted customers in creating custom photo orders.
Sales Associate
No Frills
09.2023 - 02.2024
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Organized store displays to ensure maximum visibility of products.
- Assisted with loading and unloading deliveries from vendors.
- Always demonstrated excellent customer service skills.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Sales Development Representative
Orphicy
Ahmedabad, Gujarat,India
06.2023 - 12.2023
- Responsible for generating sales, distribution networks, and performance of the zone.
- Owning the entire sales cycle, from prospecting to closure.
- Developing skills to handle sales calls and counselling.
- Conducting counselling with parents and students on Zoom
- Following up with all the leads and prospects.
- Diligently communicating with the lead through channels like email, WhatsApp, SMS, calls.
- Achieving the daily/ weekly/ monthly targets in a high pressure performance driven competitive environment.
- Monitoring self performance at all times while also contributing to the team performance.
- Keep track of factors like sales conversion, Average revenue generated per sale, etc.
- Adhering to and implementing company policies and procedures.
- Coordinate with other teams for the interdepartmental communication.
- Managing and executing marketing inhouse/ outdoor event
Student Coordinator
Nirma University
Ahmedabad, Gujarat,India
09.2021 - 05.2022
- A team of 10 to 15 people received leadership and guidance from me in order to coordinate various activities and objectives.
- Acted as a point of contact for students, staff, teachers, and external stakeholders to facilitate collaboration and effective communication.
- Techniques to improve student engagement were put into practice, which boosted participation and satisfaction.
- Addressed the issues of the students, and gave them advice and tools to aid in their academic and personal success.
- Team members' growth and professional development were fostered through mentoring and development.
- Ensured adherence to organizational rules and guidelines, fostering a secure and welcoming atmosphere.
- Defended the interests of students while speaking on behalf of the organization at gatherings, conferences, and meetings.
Summer Sales Intern
Tirupati Sales Corporation
Surat, Gujarat,India
05.2020 - 08.2020
- Customer Outreach:Engaged with potential and existing clients through various communication channels, effectively understanding their needs and promoting our products and services.
- Sales Calls and Presentations:Participated in sales calls and presentations, gaining hands-on experience in articulating the value proposition of our offerings and addressing client queries.
- CRM Management:Updated and maintained the Customer Relationship Management (CRM) system, ensuring accurate and organized customer data for streamlined communication and follow-up.
- Sales Reporting:Generated insightful reports on sales activities, trends, and results, contributing to data-driven decision-making within the sales department.
- Collaboration:Worked closely with cross-functional teams, including marketing and customer support, fostering a collaborative environment for a seamless customer experience.
Education
Post-Baccalaureate Diploma in Business Management
Cape Breton University
Sydney, Nova Scotia12-2024
Bachelors Of Commerce (Accounting & Finance)
Nirma University
Ahmedabad,Gujarat05-2022
Skills
- Customer relationship management
- Interpersonal and written communication
- Teamwork and collaboration
- POS system operation
- Event coordination
- Relationship building
- Microsoft Suite Proficiency
Timeline
Wireless Sales Associate
Osl Retail Services
05.2024 - Current
Consumer Electronics & Photo Lab Associate
Osl Retail Services
02.2024 - 05.2025
Sales Associate
No Frills
09.2023 - 02.2024
Sales Development Representative
Orphicy
06.2023 - 12.2023
Student Coordinator
Nirma University
09.2021 - 05.2022
Summer Sales Intern
Tirupati Sales Corporation
05.2020 - 08.2020
Post-Baccalaureate Diploma in Business Management
Cape Breton University
Bachelors Of Commerce (Accounting & Finance)
Nirma University
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