Kyla Donsky
Meaford
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Seasoned [Job Title] bringing proven skills in negotiating, preparing and finalizing [Type] agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Residential Property Manager/ Realtor Salesperson
Lease Funding/ Royal Lepage Terrequity
10.2016 - 04.2020
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Coordinated with legal counsel to resolve tenant disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Dental Office Manager
Dr Norman Goldberg
03.2006 - 08.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Education
Business Management - Office Administrative
Toronto School Of Business
Toronto, ONDental Assistant - Dental Assisting & Dental Office Manager
Toronto School of Business
Toronto, ONRealtor - Realtor, Senior Accredited,
Ontario Real Estate Council
Toronto, ONSkills
- Resident relations
- Property Inspections
- Rent collection
- Interpersonal abilities
- Real Estate License
- Maintenance Coordination
- Legal and Regulatory Knowledge
- Tenant and eviction laws
- Customer service-focused
- Tenant relations
- Property tours and inspections
- Leasing and sales
- Property Management
Languages
English
Professional Working
Timeline
Residential Property Manager/ Realtor Salesperson
Lease Funding/ Royal Lepage Terrequity
10.2016 - 04.2020
Dental Office Manager
Dr Norman Goldberg
03.2006 - 08.2012
Business Management - Office Administrative
Toronto School Of Business
Dental Assistant - Dental Assisting & Dental Office Manager
Toronto School of Business
Realtor - Realtor, Senior Accredited,
Ontario Real Estate Council
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