Kyla Bastien
Surrey,BC
Summary
Seeking a full-time Clerk 3 position with the City of Surrey, bringing strong time management, problem-solving, and adaptability skills. Committed to supporting team success and contributing to organizational growth through reliability and continuous learning.
Overview
5
5
years of professional experience
Work History
Booking Clerk
City Of Surrey
03.2024 - Current
- Oversaw the Arena Rental inbox, responding to ice and dry floor rentals, and room requests in an efficient and professional manner.
- Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
- Ensured that all submitting patrons obtain the appropriate insurance for the requested rental.
- Actively participated in team meetings to continually improve performance as a Booking Clerk.
- Prepared customer invoices, accepted payments, and processed cancellation requests.
- Assisted patrons with questions or concerns throughout entire booking cycle.
- Suggested various packages and amenities to patrons, helping each find perfect accommodations to fit personal needs.
Clerk 3
City Of Surrey
09.2023 - Current
- Responsible for all cash on-site, maintaining daily cash balancing and ensure coin orders are done in an efficient manner.
- Ensured accurate payment for employees by diligently reviewing timesheets and attendance records while also reducing payroll discrepancies by conducting thorough reviews and reconciliations of employee records.
- Managed high volume payroll and cash balancing throughout the City of Surrey's Annual Winter Ice Palace.
- Maintained organized filing system for easy retrieval of information and efficient record retention.
- Provided school booking services for teachers and their classes, ensuring satisfaction through consistent communication and problem solving via email and over the phone.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of costumers needs.
Community Service Assistant 2
City Of Surrey
09.2020 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation.
- Provided exceptional customer service by addressing requests and resolving issues in a timely manner.
- Collected fees, and payments through manual input of credit card information over the phone and in person.
- Trained new team members on company procedures, customer service and issue resolution.
Concession Employee
City Of Surrey
12.2019 - 03.2022
- Counted cash in register drawer at beginning and end of shift.
- Utilized culinary and cutlery tools to prepare various foods for cooking and frying.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Business Administration And Management Course
British Columbia Institute of Technology
Burnaby, BCHigh School Diploma -
Guildford Learning Centre
Surrey, BC06.2017
Skills
- Consistent punctuality
- Optimistic mindset
- Collaborative team member
- Strong organizational abilities
- Experienced in Explore Recreation, Peoplesoft & SAM
- Proficient in Microsoft Word & Excel
Training
- Dealing with Difficult People
- Corporate Records for Clerks
- PRCMS Facility Booking and Admin Training
- Excel 365 Beginner - Surrey Learns
Timeline
Booking Clerk
City Of Surrey
03.2024 - Current
Clerk 3
City Of Surrey
09.2023 - Current
Community Service Assistant 2
City Of Surrey
09.2020 - Current
Concession Employee
City Of Surrey
12.2019 - 03.2022
Business Administration And Management Course
British Columbia Institute of Technology
High School Diploma -
Guildford Learning Centre
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