KY Soliman
Timmins,ON
Summary
Proven Track record on sales, customer service and administrative skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Retail Sales Supervisor
Canadian Tire
10.2022 - Current
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Manager
SM Store Delgado
04.2021 - 09.2022
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Supervisor
SM Store Delgado
08.2020 - 03.2021
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
- Boosted sales by implementing effective training programs for new and existing employees.
Customer Service Supervisor
SM Store Iloilo
07.2016 - 07.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Executive Assistant
SM Store Iloilo
05.2012 - 06.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Updated and maintained confidential databases and records.
Education
Bachelor of Arts - Broadcasting
West Visayas State Univesity
Iloilo Philippines03.2011
Skills
- Store operations
- Marketing and Advertising
- Policy Development and Enforcement
- Organizational Management
- Team Leadership
- Customer Service
- Operations Management
- Administrative Tasks
- Sales
Languages
English
Full Professional
Awards
SM Store Customer Service Rewards Program National Champion
Iloilo Provincial Government Scholar
Academic Awardee- Dean's Lister
Broadcast Guild President
Studiositas Honour Society Secretary
Timeline
Retail Sales Supervisor
Canadian Tire
10.2022 - Current
Sales Manager
SM Store Delgado
04.2021 - 09.2022
Sales Supervisor
SM Store Delgado
08.2020 - 03.2021
Customer Service Supervisor
SM Store Iloilo
07.2016 - 07.2020
Executive Assistant
SM Store Iloilo
05.2012 - 06.2016
Bachelor of Arts - Broadcasting
West Visayas State Univesity
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