Krushali Prajapati
Canmore,AB
Summary
Reliable and upbeat certified sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Certified Senior Sales Associate
7-eleven
07.2023 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front End Cashier (Part-time)
Save-On-Foods
07.2023 - Current
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Technical Support Representative
John Bead Corp.
05.2022 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Sales Coordinator
Cosmetica Laboratories
05.2021 - 05.2022
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Education
Diploma - Computer Engineering Technician
Northern College of Applied Arts And Technology
Toronto, ON04.2022
Diploma - Computer Application
All India Computer Saksharta Mission
Gujarat, India 04.2020
Skills
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Customer Data Confidentiality
- Order and Refund Processing
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer Assistance
- Sales Records Management
- Negotiation Expertise
- Sales Analytics
Timeline
Certified Senior Sales Associate
7-eleven
07.2023 - Current
Front End Cashier (Part-time)
Save-On-Foods
07.2023 - Current
Technical Support Representative
John Bead Corp.
05.2022 - 05.2023
Sales Coordinator
Cosmetica Laboratories
05.2021 - 05.2022
Diploma - Computer Engineering Technician
Northern College of Applied Arts And Technology
Diploma - Computer Application
All India Computer Saksharta Mission
Similar Profiles
Yingyi YangYingyi Yang
Franchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George StFranchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George St
Lynn ColemanLynn Coleman
Cashier/Stocker at 7-elevenCashier/Stocker at 7-eleven
Jake Wei BoJake Wei Bo
District Manager at 7-ElevenDistrict Manager at 7-Eleven
Nethuli MalalagamaNethuli Malalagama
Team Member at 7-elevenTeam Member at 7-eleven
Jeffrey CoonsJeffrey Coons
Team Lead Shelter Operator at Homelessness Society of the Bow ValleyTeam Lead Shelter Operator at Homelessness Society of the Bow Valley