KRITAGYA SRIVASTAVA
Toronto,ON
Summary
Enthusiastic and innovative professional with almost 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing client engagement. Understands accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency. A proactive team player with strong logical, analytical and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance advisor
TD Insurance
03.2021 - 10.2023
- Responsible for achieving sales, quotes and call targets
- Ensures quality and productivity objectives are met
- Processes call backs, submission and mail in a timely manner
- Accountable for providing a high level of service to clients
- Flexible to perform various assigned tasks and remain current on all company philosophies and procedures
- Cross sells a variety of products at every opportunity
- Promotes client loyalty through attention to detail and relationship-building
- Accepts risks within established guidelines.
Customer Service Associate
Pizza Nova Take Out Limited
12.2018 - 03.2021
- Handling 50+ calls per day to resolve discrepancies and suggesting effective solutions
- Achieved 95% average customer satisfaction rating
- Assisting the retail store department regarding inventory, order verification, and customer complaints
- Recommending products to customers and suggested other options if a preferred product was unavailable
- Adhering to company policies and scripts to consistently achieve call-time and quality standards.
Education
Graduate Certificate - Industrial Technology
Centennial College
Toronto, ON04.2019
Bachelor of Technology - Mechanical
SRM University
Chennai, IND04.2015
Skills
- Excellent communication skills
- Efficient in time management
- Analytical and problem-solving skills
- Accountability, Adaptability, and teamwork
Certification
OTL, 04/01/21
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Insurance advisor
TD Insurance
03.2021 - 10.2023
Customer Service Associate
Pizza Nova Take Out Limited
12.2018 - 03.2021
Graduate Certificate - Industrial Technology
Centennial College
Bachelor of Technology - Mechanical
SRM University
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