Arshpreet Kaur
Moncton,NB
Summary
Professional with strong background in insurance advisory, delivering reliable and impactful client solutions. Expertise in risk assessment, policy analysis, and customer service. Strong focus on team collaboration and adaptability to changing needs, ensuring consistent achievement of results. Skilled in building lasting client relationships, navigating complex insurance products, and delivering tailored advice.
Overview
4
4
years of professional experience
Work History
Insurance Advisor
TD Insurance
06.2025 - Current
- Advised clients on insurance coverage options tailored to individual needs.
- Analyzed client information to identify appropriate risk management strategies.
- Developed comprehensive insurance plans that ensured regulatory compliance
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
Customer Service Representative
The Sydney Call Center
01.2025 - Current
- Managed inbound and outbound calls, emails, and chats to address customer inquiries and resolve issues efficiently.
- Provided accurate information about products and services while promoting additional offerings to enhance customer satisfaction.
- Built positive relationships through professional communication and adherence to company policies, demonstrating excellent sales skills and the ability to listen to customer needs.
Personal Support Worker
Fundy Royal Manor
09.2023 - 10.2024
- Provided companionship and emotional support to clients, helping them to remain positive and motivated.
- Assisted clients in their daily activities and helped them maintain their independence.
- Monitored clients' health and well being, reporting any changes to the appropriate medical personnel.
Robotics Process Automation Developer
Agriculture and Agri-Food Canada
01.2024 - 05.2024
- Writing and configuring automation scripts or bots using RPA tools such as UiPath, Power Automate.
- Developed a design for a robotics system that improved the speed and accuracy of the process.
- Analyzing and identifying requirements related to business problem solving.
Configuration Management
Agriculture and Agri-Food Canada
06.2022 - 05.2023
- Creating and updating existing servers in the database.
- Entering/updating CI's and their details and relationships in the AAFC CMDB.
- Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings.
Customer Service and Shift Supervisor
Club at Demonstration
07.2021 - 09.2022
- Led and managed a team of demonstration staff, ensuring adherence to company policies and safety guidelines.
- Utilized strong organizational and multitasking abilities to oversee operations and improve service delivery, contributing to a positive customer experience.
Education
Computer Programming
Algonquin College
Ottawa12.2022
Skills
- Multitasking abilities
- Great communication skills
- Ability to listen
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
Languages
Hindi
Punjabi
English
Timeline
Insurance Advisor
TD Insurance
06.2025 - Current
Customer Service Representative
The Sydney Call Center
01.2025 - Current
Robotics Process Automation Developer
Agriculture and Agri-Food Canada
01.2024 - 05.2024
Personal Support Worker
Fundy Royal Manor
09.2023 - 10.2024
Configuration Management
Agriculture and Agri-Food Canada
06.2022 - 05.2023
Customer Service and Shift Supervisor
Club at Demonstration
07.2021 - 09.2022
Computer Programming
Algonquin College