Omisha Kaushal
Edmonton,AB
Summary
- Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Insurance Advisor
Td Insurance
Markham, Ontario
01.2024 - Current
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Developed and implemented strategies to maximize customer satisfaction.
- Researched and analyzed market trends, competitor offerings, and industry regulations.
- Generated detailed quotes for prospective customers based on their requirements.
- Educated clients on the features of various insurance products and services.
- Ensured compliance with legal regulations related to insurance policies.
- Participated in continuing education activities to stay abreast of latest developments in the field.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Customer Support Representative
Majorel Canada
Remote
07.2023 - 01.2024
- Providing support to customers order which includes Delivery Management Shipping Investigations
- Assist customers with inbound returns and other ad hoc escalations
- Provide high calibre customer interaction through call or chat
- Working on tools such as SAP and SEMS to assist customers with their order inquiry
- Multi-tasking with various departments through calls chat and email for product inquiry
- Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures.
Customer Support Specialist
HGS(Shaw Communications)
Remote
04.2022 - 02.2023
- Acknowledging and resolving customer complaints & inquiries
- Handle complaints, provide appropriate solutions and follow up to ensure resolution
- Managing large amounts of incoming calls and chats and delivering quality customer experience
- Keeping records of customer interactions, transactions, comments and complaints
- Maintaining a positive, empathetic, and professional attitude towards customers at all times
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
Office Assistant
G.P.S. décors
Mississauga
10.2021 - 03.2022
- Maintain workflow by analysing and refining standard operations such as scheduling communication etc
- Manage the front desk operations, Acting as the first point of contact for guests, employees, vendors and clients
- Perform general administrative tasks including answering and directing phone calls, email correspondence faxing filing mailings and deliveries
- Providing exceptional customer service to clients by assisting them with the products and services offered by the company.
Client service expert
Amazon fulfillment
Mississauga
01.2020 - 01.2021
- Chat with Vendors and customers about the Product Detailing
- Connect with the customers over the phone to trouble shoot their technical issues related to the app
- Expertise working within transportation and logistics Comfortable using multiple TMS systems
- Multitasking with various department through calls, emails and chats for product quality
- Resolve and acknowledging vendors/customer issues related to the product and delivery
- Result oriented and comfortable providing customers with recommendations and solutions.
Education
Business Management International business -
Lambton College Canada
05-2020
Masters of Commerce -
Punjabi University
05-2017
Skills
- Ms-Office
- Outlook
- Ms Powerpoint
- Ms Word
- Insurance product knowledge
- Goal-oriented mindset
- Policy analysis
- Client Retention
- Regulatory Compliance
- Marketing Management
- Operations Management
- Policy writing
- Client Account Management
- CRM software proficiency
- Sales proficiency
- Excellent communication skills
Personal Information
Title: Customer Support Specialist- Majorel Canada
City
Edmonton
Industry Expertise
- Financial knowledge
- Stress Management
- Problem solving
- Time Management
Languages
- English (Proficient)
- Hindi (Native)
- Punjabi (Native)
Timeline
Insurance Advisor
Td Insurance
01.2024 - Current
Customer Support Representative
Majorel Canada
07.2023 - 01.2024
Customer Support Specialist
HGS(Shaw Communications)
04.2022 - 02.2023
Office Assistant
G.P.S. décors
10.2021 - 03.2022
Client service expert
Amazon fulfillment
01.2020 - 01.2021
Business Management International business -
Lambton College Canada
Masters of Commerce -
Punjabi University