MEREETA FIGARADO
Oshawa,ON
Summary
Organized and dependable who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Advisor
TD Insurance
02.2022 - Current
- Responsible for achieving sales quotes and call targets by selling home and auto insurance to clients
- Ensures quality and productivity objectives are met
- Processes call backs, submissions and mail in timely manner
- Flexible to perform various assigned tasks
- Promotes company features and benefits as part of ongoing portfolio reviews
- Cross sells products
- Minimizes cancellations through attention to detail and service excellence
- Remains current on all company philosophy and procedures
- Accepts risks within established guidelines
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Payments & Rewards Representative
President's Choice Financial (Loblaw's)
07.2021 - 02.2022
- Deliver exceptional service and experience to retail store customers
- Approach customers confidently and enthusiastically
- Build relationships with customers and offer them need-based financial products including opening accounts
- Educate and help customers resolve issues while empowering them to use the online self-serve options
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Customer Availability Process 2 Associate
Walmart Superstore
10.2020 - 07.2021
- Responded to customer questions about products and services
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Listened to client concerns and asked questions to better understand needs
- Fulfilled orders quickly to accomplish challenging daily objectives
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
COSTCO Wholesale
12.2019 - 07.2020
- Greeted customers and offered assistance to build favorable first impression and positive experience
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Trained and mentored new sales representatives.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Answered customer questions, shared product knowledge and researched pricing and availability
- Informed customers about current sales, promotions and policies to shape buying behavior
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
General Ledger Accountant
NIMR Automotive LLC
10.2015 - 06.2019
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reviewed and reconciled discrepancies in accounts and financial documentation
- Prepared monthly and year-end closing statements, financial documents and invoices
- Coded invoices and other records to maintain organized and accurate records
- Handled Petty Cash up to $36,000
Accountant
Reem Al Bawadi Restaurant & Café LLC
08.2014 - 09.2015
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reviewed and reconciled discrepancies in accounts and financial documentation
- Coded invoices and other records to maintain organized and accurate records.
Audit Assistant
Rajeev and Satheesh Chartered Accountants
04.2011 - 07.2014
- Planned and executed audits in accordance with accepted standard operating procedures
- Checked and reconciled bank deposits and payments
- Reviewed internal audit controls
- Inspected accounts receivable and payable ledgers
- Communicated results of audits to upper management through factual written reports and oral presentations
- Performed audits of operational and financial areas to check compliance
Education
Post Graduation Certificate - Global Business Management
Fleming College
Peterborough, ONPost Graduate Diploma - Financial Management
Annamalai University
Bachelor of Commerce - Accounting
Kerala University
Accounting And Finance
Institute of Chartered Accountants of India
Skills
- MS Office proficiency
- Inbound and Outbound Calling
- Customer Support
- Quality Assurance
- Problem Resolution
- Customer Service
- Verbal Communication
- MS PowerPoint
- MS Excel expert
- MS Word
- Customer Needs Assessments
Accomplishments
- Innovation & Technology Showcase 2021 - Third Place
- Pitch It Competition 2020 - First Place
Certification
- OTL License
Timeline
Insurance Advisor
TD Insurance
02.2022 - Current
Payments & Rewards Representative
President's Choice Financial (Loblaw's)
07.2021 - 02.2022
Customer Availability Process 2 Associate
Walmart Superstore
10.2020 - 07.2021
Sales Representative
COSTCO Wholesale
12.2019 - 07.2020
General Ledger Accountant
NIMR Automotive LLC
10.2015 - 06.2019
Accountant
Reem Al Bawadi Restaurant & Café LLC
08.2014 - 09.2015
Audit Assistant
Rajeev and Satheesh Chartered Accountants
04.2011 - 07.2014
Post Graduation Certificate - Global Business Management
Fleming College
Post Graduate Diploma - Financial Management
Annamalai University
Bachelor of Commerce - Accounting
Kerala University
Accounting And Finance
Institute of Chartered Accountants of India
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