Kristen Hipolito
Milpitas
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant manager
PLENUS GROUP
01.2019 - Current
- Delegated tasks to employees and monitored activities and task completion
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
JUNIOR PROJECT MANAGER INTERN
TWITTER
01.2021 - 01.2023
- Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions
- Created communications both internally and externally for general management
Education
Bachelors Degree - Bachelor of Arts – Communication Studies
San Jose State University
San Jose, CA01.2019
Associates Degree - General Education and Associates Degree in Communication Studies
Mission College
Santa Clara, CA01.2017
Skills
- Proficient in MS Office
- Proficient in document creation
- Excel spreadsheet management
- Decision-making
- Knowledge of project tracking tools
- Money handling
- Positive Attitude
- Team Collaboration and Leadership
- Organizational Skills
- Verbal and Written Communication
- Customer service
Accomplishments
- Supervised team of 15 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Google Project Management Certification, 05/01/21, 3.8
- Agile Project Management
- Project Planning and Execution
- Applying Project Management in the Real World
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
Timeline
JUNIOR PROJECT MANAGER INTERN
TWITTER
01.2021 - 01.2023
Assistant manager
PLENUS GROUP
01.2019 - Current
Bachelors Degree - Bachelor of Arts – Communication Studies
San Jose State University
Associates Degree - General Education and Associates Degree in Communication Studies
Mission College
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