Rajnish Dhanda
Surrey,Canada
Summary
Versatile and driven professional with a diverse background encompassing retail management, customer service, and legal studies. Equipped with extensive experience in managing store operations, providing exceptional customer service, and fostering a positive work environment. Proven track record of leadership, collaboration, and adaptability in various retail settings. Skilled in leveraging strong interpersonal communication and analytical abilities to deliver results and exceed expectations. Currently pursuing a diploma in Paralegal Law, with a solid foundation in legal principles, research, and documentation. Dedicated to leveraging acquired skills and knowledge to contribute effectively in both retail and legal environments.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Urban Planet
10.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Associate
Victoria Secret
12.2017 - 05.2019
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Urban Behaviour
02.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Highschool Diploma -
LA Matheson Secondary
Surrey, BC06.2016
Diploma - Paralegal Law
CDI College
Surrey, BC02.2025
Certificate - Hairdressing Course
Surrey Community College
Surrey, BC06.2022
Skills
- Management
- Leadership
- Collaboration
- Interpersonal Communication
- Analytical Skills
- Delegation
- Adaptability
- Active Listening
- Emotional Intelligence
- Product Knowledge
- Commercial Awareness
- Time Management
- Organization
- Creativity
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Document drafting
- Notary public
- Document preparation
- Administrative support
- Legal writing
- Proofreading
- Attorney support
- Court filing
Languages
English
Full Professional
Punjabi
Professional Working
Timeline
Assistant Manager
Urban Planet
10.2021 - 03.2024
Sales Associate
Victoria Secret
12.2017 - 05.2019
Sales Associate
Urban Behaviour
02.2017 - 12.2018
Diploma - Paralegal Law
CDI College
Certificate - Hairdressing Course
Surrey Community College
Highschool Diploma -
LA Matheson Secondary
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