Karan Chopra
Ottawa,ON
Summary
Customer-focused professional with extensive experience in sales, business development, and operations. Expertise in building client relationships, assessing needs, and delivering tailored solutions. Proficient in consultative selling, CRM systems, and problem-solving while managing multiple priorities in fast-paced environments. Background in resolving complex issues and collaborating across departments to enhance customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Farm Boy
Ottawa, Ontario
05.2025 - Current
- Assisted in leading daily kitchen operations by coordinating food preparation, ensuring high-quality presentation, and maintaining consistent food safety standards.
- Supervised, trained, and coached kitchen team members to improve productivity, efficiency, and adherence to company policies and recipes.
- Monitored inventory levels, placed supply orders, and minimized food waste through effective stock rotation and portion control.
- Ensured compliance with health and safety regulations by maintaining a clean, organized, and sanitary kitchen environment at all times.
- Supported the Chef Manager in scheduling staff, managing labour costs, resolving operational issues, and delivering excellent customer service during peak business hours.
Customer Service Representative
TD Bank
10.2024 - 12.2024
- Addressed customer concerns and handled complaints with professionalism and care.
- Upsold banking products such as suggesting credit cards with rewards, overdraft limits and increasing credit lines for prospective clients.
- Detected discrepancies in accounts, identified counterfeit money, and ensuring accuracy in all financial transactions.
- Utilized banking systems and software to process transactions and retrieve customer information.
- Maintained accurate records and organized paperwork for audits and future reference.
- Ensured all customer information was handled securely and confidentially.
Manager
Mucho Burrito
09.2022 - 06.2023
- Oversaw daily operations of the restaurant, including staff management and scheduling.
- Managed inventory, ordered supplies, and ensured optimal stock levels.
- Recruited, trained, and developed team members to deliver exceptional food quality and service.
- Handled administrative tasks such as payroll, reporting, and budgeting.
Business Development Associate
Leverage Edu, India
12.2021 - 08.2022
- Identified potential clients and partners to expand business opportunities.
- Conducted market research to analyze trends, opportunities, and competitors.
- Collaborated with the sales and marketing teams to develop strategies and meet revenue targets.
- Provided regular reports and updates on sales activities and performance using CRM tools.
Process Executive – Voice
Cognizant Pvt Ltd
06.2021 - 11.2021
- Supported clients with technical issues related to Google Ads accounts.
- Assisted clients with Google AdWords campaigns via phone.
- Troubleshot issues and provided effective solutions.
- Implemented risk management strategies to ensure accessibility and accountability in financial and account management.
- Analyzed campaign performance and recommended improvements.
Customer Care Executive – Chat/Voice
Teleperformance Pvt Ltd
09.2019 - 11.2020
- Managed inbound and outbound customer calls, resolving inquiries efficiently.
- Documented and updated customer information accurately in the system.
- Troubleshot technical issues and provided appropriate solutions.
- Addressed customer tickets while meeting key performance indicators (KPIs).
Education
Project Management -
Durham College
ON12-2023
International Business Management -
Durham College
ON05-2022
Bachelor of Business Administration and LLB -
IP University
India04-2021
Skills
- Market Development
- Lead Nurturing
- Sales Negotiation
- Competitor Analysis
- Customer Insights
- Customer Engagement
- Proficient in CRM (Salesforce)
- Proficient in sales tracking tools (HubSpot)
- Operational Planning
- Proficient in MS Office
- Problem-solving abilities
- Attention to detail
- Time management
- Innovative solutions
- Effective communication skills
- Interpersonal skills & Organizational skills
Certification
- Registered Insurance Brokers of Ontario (RIBO) - Level 1
Timeline
Assistant Manager
Farm Boy
05.2025 - Current
Customer Service Representative
TD Bank
10.2024 - 12.2024
Manager
Mucho Burrito
09.2022 - 06.2023
Business Development Associate
Leverage Edu, India
12.2021 - 08.2022
Process Executive – Voice
Cognizant Pvt Ltd
06.2021 - 11.2021
Customer Care Executive – Chat/Voice
Teleperformance Pvt Ltd
09.2019 - 11.2020
Project Management -
Durham College
International Business Management -
Durham College
Bachelor of Business Administration and LLB -
IP University