Kristen Craig
London
Summary
Personable and detail-focused, equipped with foundational knowledge in laboratory procedures and safety protocols. Possesses adeptness in handling laboratory equipment and conducting basic experiments. Capable of delivering accurate and timely results to support research objectives and laboratory efficiency.
Overview
6
6
years of professional experience
Work History
Retail Store Associate
Winners & HomeSense
09.2024 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customers concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Pharmacy Assistant
Shoppers Drug Mart
06.2019 - 10.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Supported operations with filing, copying and faxing.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Quality Assurance Technician/Attribute Grader
Bonduelle
05.2022 - 12.2022
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Laboratory Technician
Stratford Agri Analysis
09.2021 - 12.2021
- Operated basic laboratory equipment such as balances, pH meter, autoclave, and micropipettes.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Prepared samples for analysis by performing basic sample preparation tasks.
- Prepared and analyzed soil, animal feed, and water samples on a strict deadline while maintaining a clean and safe environment.
Education
Ontario College Advanced Diploma - Chemical Laboratory Technology
Fanshawe College of Applied Arts And Technology
London, ON12-2024
Ontario College Certificate - Community Pharmacy Assistant
Fanshawe College of Applied Arts And Technology
London, ON04-2019
Skills
- Strong written and verbal communication skills
- Sample collection and preparation
- Quick learner with a passion for learning
- Proficient with written and electronic documentation
- Confident with basic laboratory equipment and techniques
Languages
English
Timeline
Retail Store Associate
Winners & HomeSense
09.2024 - Current
Quality Assurance Technician/Attribute Grader
Bonduelle
05.2022 - 12.2022
Laboratory Technician
Stratford Agri Analysis
09.2021 - 12.2021
Pharmacy Assistant
Shoppers Drug Mart
06.2019 - 10.2023
Ontario College Advanced Diploma - Chemical Laboratory Technology
Fanshawe College of Applied Arts And Technology
Ontario College Certificate - Community Pharmacy Assistant
Fanshawe College of Applied Arts And Technology
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