Juan-Carlos Adjebu
Windsor,Canada
Summary
Customer-oriented professional with hands-on retail experience in inventory management, sales transactions, and providing exceptional customer service. Proven ability to engage with customers, handle inquiries, and ensure a smooth shopping experience. Adept at maintaining accurate stock levels, optimizing product displays, and collaborating with teams to enhance store operations. Skilled in cash handling, managing digital payments, and maintaining financial accuracy. With a keen eye for detail and a passion for delivering high-quality service, I am well-equipped to contribute effectively to fast-paced retail environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Comm. 25 Supermarket
08.2023 - 08.2024
- Efficiently stocked shelves with products, ensuring proper organization and availability for customers
- Provided excellent customer service by assisting shoppers with inquiries, locating items, and offering product recommendations
- Handled transactions at the register, including cash and card payments, maintaining accuracy and speed during checkout
- Monitored store cleanliness and organized displays to enhance the shopping experience and maintain a pleasant store environment
- Assisted with inventory counts and restocking procedures to ensure optimal product levels and reduce discrepancies.
Part Time Team Member
Icy Cup
03.2021 - 08.2022
- Waited on customers, providing prompt and friendly service while taking orders for ice cream and snacks
- Served various ice cream treats and snacks, ensuring proper portioning and presentation
- Cleared tables and maintained a clean and inviting seating area, ensuring a pleasant environment for customers
- Received payments at the register, efficiently handling cash and card transactions with accuracy
- Ensured cleanliness by regularly sanitizing equipment, counters, and dining areas, adhering to health and safety standards.
Guest Room Attendant (Part-Time)
Queens Hotel
05.2018 - 08.2018
- Delivered excellent customer service by ensuring guest rooms were spotless and met high standards of cleanliness
- Assisted with laundry and room maintenance tasks, ensuring guest comfort and satisfaction
- Collaborated with housekeeping and front desk teams to ensure efficient room readiness and positive guest experiences.
Education
Diploma - Mechanical Engineering Technician Industrial Millw
St. Clair College
Windsor, ONBachelor of Science in Materials Engineering - Materials Engineering
Kwame Nkrumah University of Science and Technology
11.2022
Skills
- Customer Service: Proven ability to handle customer inquiries, manage transactions, and provide exceptional service in retail and service settings
- Communication: Strong verbal and written communication skills, effectively engaging with customers and colleagues to ensure satisfaction and clear interactions
- Inventory Management: Reduced discrepancies by 70% through precise stock management; proficient in maintaining stock levels and ensuring product availability
- Cash Handling: Managed daily sales, reconciled cash and digital payments, and ensured accuracy in financial transactions
- Team Collaboration: Worked closely with team members to optimize tasks, enhance customer experiences, and maintain operational efficiency
- Adaptability: Quick to adjust to new roles and environments, with experience in retail, hospitality, and service industries
- Time Management: Efficiently handled tasks and prioritized customer service during peak periods, ensuring smooth operations
- Technical Proficiency: Advanced skills in Microsoft Office (Excel, Word, Outlook) for managing data, inventory, and tracking performance metrics
Languages
English
Native or Bilingual
Certification
- Occupational Safety and Health Management Advanced Diploma, Imperial College of Mines and Safety, 2021
- AI Career Essentials, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Associate
Comm. 25 Supermarket
08.2023 - 08.2024
Part Time Team Member
Icy Cup
03.2021 - 08.2022
Guest Room Attendant (Part-Time)
Queens Hotel
05.2018 - 08.2018
- Occupational Safety and Health Management Advanced Diploma, Imperial College of Mines and Safety, 2021
- AI Career Essentials, 2023
Diploma - Mechanical Engineering Technician Industrial Millw
St. Clair College
Bachelor of Science in Materials Engineering - Materials Engineering
Kwame Nkrumah University of Science and Technology
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