Kristel Verner Dunn
Ottawa,ON
Summary
Hardworking Bartender with experience in casual dining, dive bars and event settings. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly with exceptional creative and people skills. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
The Moon Room
08.2023 - 12.2023
- Played the role of bartender, server, kitchen & barback at all time. Well versed with multitasking and high pressure environments.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender / Shift Manager
Dominion Tavern
04.2017 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Beer Guide
Spark Beer
03.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted routine maintenance checks on draft systems for optimal performance.
Education
Bachelor of Arts And Science - Art History And Visual Studies
University of Ottawa
Ottawa, ON05.2016
Skills
- Marketing and Sales
- Patron Experiences
- Liquor Law Compliance
- Operational Efficiency
- Customer Needs Assessments
- Team Training
- Cocktail List Development
- High-Volume Environments
- Recipe and Menu Memorization
- Handling Difficult Customers
Certification
- Smart serve certified - Recertified 05/28/2023
- RCR certified
- Crisis gestion in the work place
- OHS Certified
Timeline
Bartender/Beer Guide
Spark Beer
03.2024 - 10.2024
Bartender
The Moon Room
08.2023 - 12.2023
Bartender / Shift Manager
Dominion Tavern
04.2017 - 07.2023
Bachelor of Arts And Science - Art History And Visual Studies
University of Ottawa
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