Open To Work
Katherine Kaytor
REGINA,SK
Summary
Performance-driven sales leader with a strong record in fostering customer relationships and driving sales growth. Adept at analyzing customer feedback to enhance service and resolve challenges, while consistently meeting and exceeding targets through strategic lead generation and problem-solving.
Overview
28
28
years of professional experience
Work History
Team Lead, Growth & Inside Sales
Tre'dish
09.2024 - Current
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Fostered teamwork and open communication through initiatives that promoted employee recognition and a positive work environment.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Assisted in recruitment to build team of top performers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Analyzed customer feedback to implement service enhancements and proactively resolve operational challenges.
- Effectively collaborated with team members while also completing individual tasks.
- Communicated effectively through clear verbal and written interactions.
- Adapted to new concepts promptly to enhance work efficiency.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Utilized time management strategies to ensure timely task completion.
- Maintained organization and attention to detail in all work assignments.
- Adapted to flexible scheduling by working nights, weekends, and holidays.
- Developed and deployed system life cycle methodology to ensure high quality systems that met customer expectations.
Customer Service and Donor Acquisition Specialist
HCB CANADA / GLOBAL FACES DIRECT
08.2021 - Current
- Raised awareness and attracted donors through marketing campaigns.
- Developed and implemented strategies to expand customer sales and improve engagement.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Followed up with customers to resolve service, account, or technical issues, enhancing overall satisfaction.
- Resolved customer problems with knowledgeable and friendly service, promoting high levels of satisfaction.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Identified needs of customers promptly and efficiently.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Stayed up to date on company products and services to support sales objectives.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, complete and file documentation to finalize sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated leadership by making improvements to work processes and helping to train others.
LABOURER
York Construction Company
09.2012 - 10.2013
- Unloaded equipment and materials, efficiently moving supplies across job sites in various weather conditions.
- Cleaned and organized work areas, ensuring safe environments and minimizing accident risks.
- Inspected structures, identifying potential weak points and safety hazards to enhance overall site safety.
- Analyzed base surfaces to identify potential obstructions or safety hazards.
- Repaired and replaced faulty or damaged scaffold materials.
- Broke down structures following project completion.
- Worked with welders to assemble pipe spools and fittings.
DIRECTORY ASSISTANCE OPERATOR
Excel Agent Services
02.2002 - 04.2009
- Offered special assistance to persons unable to dial or in emergency situations.
- Assisted callers in connecting local and long-distance calls.
- Searched alphabetical directories to answer requests.
- Searched alphabetical directories to answer number requests.
- Assisted callers with finding specific locations using geographical services.
- Verified alternate spellings, locations, and listing formats to assist customers with incomplete information.
- Calculated and communicated charges for services, ensuring transparency for long-distance connections.
- Maintained accurate records of calls and related toll charges to support billing and service inquiries.
- Welcomed visitors and callers, assisting with inquiries and directing to the right personnel.
Telemarketing Agent
National Info-Tech
12.1997 - 03.2002
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Utilized scripted sales strategies to effectively engage customers through manual dialing and automatic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Educated customers on tailored product or service offerings to enhance satisfaction.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Addressed objections with friendly, persuasive techniques to facilitate customer decisions.
- Made appointments with interested customers according to schedule availability.
- Presented information about membership details and purchase advantages.
Education
Grade 12 Diploma -
Port Hardy Secondary
Port Hardy, BCSkills
- Lead Generation
- Cold Calls
- Prospecting Skills
- Objection Handling
- Client Management
- Revenue Generation
- Lead Nurturing
- Customer Retention
- Sales Strategies
- Email Campaigns
- Marketing Sales
- Sales Strategy
- Donor Development
- Donation Solicitation
- Appointment Scheduling
- Client communication
- Customer Inquiries
- Efficient Service
- Complaint Resolution
- Critical Thinking
- Performance improvement
- Trend tracking
- Creative Solutions
- Sales Training
- Workflow Management
- Persuasion TechniquesSoftware
- Deadline management
- Attention to detail
- Conflict management
- Interpersonal Communications
- Good Listening Skills
- Relationship building
- Coaching
- Customer-centric
- Problem-solving
- Marketing
- Problem-solving
- Coaching
- Customer-centric
- Conflict management
Availability
Permanent - Full Time
Languages
English
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$60000/yr - $200000/yrTimeline
Team Lead, Growth & Inside Sales
Tre'dish
09.2024 - Current
Customer Service and Donor Acquisition Specialist
HCB CANADA / GLOBAL FACES DIRECT
08.2021 - Current
LABOURER
York Construction Company
09.2012 - 10.2013
DIRECTORY ASSISTANCE OPERATOR
Excel Agent Services
02.2002 - 04.2009
Telemarketing Agent
National Info-Tech
12.1997 - 03.2002
Grade 12 Diploma -
Port Hardy Secondary